Senior Demand Planner - Service Parts

Working Location: Ontario, Richmond Hill Workplace Flexibility: Onsite For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers . Job Description The Senior Demand Planner, Service Parts is responsible for the end-to-end management of demand planning, inventory optimization, replenishment planning, and service parts availability for the Olympus Canada Repair Center. As the site's primary planning resource, this role independently manages both strategic and operational planning activities, including forecasting, inventory management, supplier coordination, shortage mitigation, and fulfillment support. The position serves as the key liaison between the repair center and cross-functional partners across Service, Procurement, Engineering, Logistics, Finance, and Global Supply Chain organizations. The Senior Demand Planner drives planning execution and continuous improvement initiatives to balance customer service, inventory investment, and operational efficiency while ensuring repair parts availability and supporting customer commitments. The role also supports Latin America Division (LAD) fulfillment activities and collaborates with regional and global stakeholders located across multiple sites and time zones. Job Duties End-to-End Demand & Inventory Planning Own demand forecasts for service parts using historical consumption, installed base, repair trends, product lifecycle status, and business inputs. Lead Service & Repair IBP planning activities, including forecast reviews, demand-risk assessments, and scenario planning. Maintain inventory policies, safety stock levels, replenishment parameters, and service-level targets. Analyze forecast accuracy, inventory performance, and planning KPIs; identify root causes and implement corrective actions. Serve as the primary planning lead for the Olympus Canada Repair Center, owning planning activities from forecasting through replenishment and fulfillment support. Supply Planning & Fulfillment Management Lead replenishment planning and coordinate with Procurement and suppliers to ensure material availability and service continuity. Manage supply risks, shortages, backorders, and recovery plans to minimize customer and operational impacts. Support LAD intercompany procurement and order fulfillment activities. Drive prioritization and allocation decisions during supply-constrained situations. Act as the primary escalation point for planning-related issues affecting service operations, inventory availability, or customer commitments. Inventory Lifecycle Management Lead excess and obsolete inventory reviews and mitigation strategies. Partner with stakeholders to support phase-in, phase-out, supersession, substitution, and end-of-life planning activities. Optimize inventory investment while minimizing supply, obsolescence, and service risks. Support inventory forecasting, budgeting, and financial planning activities in partnership with Finance. Cross-Functional Leadership & Continuous Improvement Act as the primary planning representative in cross-functional reviews and planning forums. Provide data-driven recommendations supporting operational, inventory, and financial objectives. Develop and maintain dashboards, reporting tools, and analytics to improve planning visibility and decision-making. Lead process improvement, planning governance, and system enhancement initiatives. Coordinate effectively with remote regional and global teams across multiple locations and time zones. Mentor peers and promote planning best practices across the organization through influenc…

View the full posting and apply