Senior Customer Support and Dispatch Specialist

About Lunchdrop We’re a tech company ranked one of the top 100 marketplace companies in the world in 2022. We provide offices with an automated lunch solution, partnering with the best national and local restaurants to serve Fortune 500 companies, including Google, Amazon, Dell, and Apple. The role Strong written communication and problem-solving skills are a must. You’ll work primarily over chat, communicating quickly and clearly, keeping restaurants and drivers in sync, and making sure every order is delivered on time during the lunch rush. You’ll own the customer experience and driver engagement, from route assignments to final delivery. What you’ll do Communication Communicate with drivers, teammates, and partners over email and chat with clear, professional messages. Keep everyone aligned during the lunch rush: timing changes, delays, and handoffs. Flag problems early and give proactive updates before anyone has to ask. Write and maintain our message templates and support playbook. Dispatch Run the daily lunch rush: monitor live deliveries. Assign and monitor driver routes, coordinating pickup and delivery timing. Coordinate with restaurants on order readiness as needed. Resolve issues as they come up: late pickups, missing items, driver delays. Keep the team informed on Slack and log issues so we can fix root causes. What we’re looking for Excellent written communication. Clear, concise, and professional, with clean grammar and a good sense of tone. This is the primary requirement. 2+ years in customer support, dispatch, logistics, operations, hospitality, or a similar role handling a high volume of messages. Calm and organized under time pressure, with several conversations open at once. Strong attention to detail. Comfortable with a shared inbox, messaging tools, spreadsheets, and Slack, and quick to learn new software. Takes ownership: solves the problem at hand, then fixes the process behind it. Nice to have Experience in dispatch, delivery, or food service operations Experience with a shared inbox or dispatch software Experience writing templates, playbooks, or internal documentation Details Schedule: Monday to Friday, 9:00 am to 5:00 pm Central Location: Texas Type: Full-time Pay: $60,000 per year Pay: From $60,000.00 per year Benefits: Dental insurance Health insurance Paid time off Work Location: Remote

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