SENIOR CRUISE OPERATIONS & LOGISTICS COORDINATOR

SENIOR CRUISE OPERATIONS & LOGISTICS COORDINATOR Employment Type: Full-Time Location: San Juan, Puerto Rico Work Arrangement: 100% On-Site POSITION SUMMARY The Senior Cruise Operations & Logistics Coordinator is responsible for coordinating the day-to-day operational and logistical activities of Tripping Cool in San Juan, Puerto Rico. This position serves as a primary point of coordination between cruise lines, management, dispatch, transportation providers, vendors, guides, and pier operations. The role is responsible for ensuring operational information is communicated accurately, schedules and logistics are properly coordinated, deadlines are met, and assigned matters are followed through to completion. The position requires strong organizational, communication, analytical, and problem-solving skills, with the ability to manage multiple priorities, work independently, and perform effectively under pressure. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate daily cruise, tour, transportation, and logistical activities Manage operational emails, communications, requests, and follow-ups Communicate professionally with cruise lines, vendors, transportation providers, management, and internal teams Coordinate tour schedules, transportation requirements, passenger counts, staffing, and operational changes Review cruise-line instructions, allocations, updates, and operational requirements and ensure accurate implementation Maintain operational schedules, manifests, spreadsheets, reports, trackers, and documentation Use Excel to organize, track, analyze, and report operational information Coordinate information between office, dispatch, pier teams, guides, drivers, vendors, and management Monitor deadlines, pending items, and operational commitments through completion Respond to delays, cancellations, staffing issues, transportation changes, and other operational situations Review operational information for accuracy and identify discrepancies or potential issues Assist with staff scheduling and operational coverage Coordinate transportation and vendor requirements and confirm services Support cruise-line inspections, site visits, special operations, and new tour launches Prepare professional correspondence, reports, spreadsheets, operational documents, and management updates Maintain organized electronic records and operational files Support operational reporting, special projects, and process improvements Manage assigned operational responsibilities independently when senior management is not present Escalate critical operational matters to appropriate management while maintaining responsibility for follow-through REQUIRED QUALIFICATIONS 3–5 years of professional experience in operations, logistics, hospitality, tourism, transportation, cruise operations, hotel operations, or a related environment Excel Expert Strong computer skills and fast, accurate typing Fluent English and Spanish, written and verbal Strong organizational and multitasking skills Strong critical-thinking and problem-solving abilities Ability to work independently with minimal supervision Ability to prioritize multiple time-sensitive responsibilities Strong attention to detail and accuracy Demonstrated sense of urgency, accountability, and follow-through Ability to work effectively under pressure Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams Professional communication skills when working with clients, vendors, management, and external business partners Legal authorization to work in Puerto Rico PREFERRED QUALIFICATIONS Experience in cruise operations, hospitality, hotels, tourism, transportation, airlines, DMCs, or tour operations Corporate or professional office experience Experience coordinating transportation, schedules, staffing, and operational logistics Experience working directly with external clients, vendors, or corporate partners Experience managing operational reports, manifests, passenger counts, allocations, or s…

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