Senior Comsense Business Process Specialist

About Us: Company Overview Unified Door & Hardware Group (UDHG) is a premier provider of commercial door, frame, and architectural hardware solutions serving customers across North America. UDHG supports a wide range of construction and architectural projects, delivering specialized expertise, professional installation, and reliable service to commercial, institutional, and multi-family markets. As part of Foundation Building Materials (FBM), a leading construction materials distribution company, UDHG operates within a broader organization that combines scale, specialty expertise, and a customer-first mindset. Together, FBM and UDHG’s 8,000+ team members are committed to operational excellence, innovation, and employee development. As the organization continues to grow and evolve we are investing in strong, forward-thinking talent to support our long-term success. Overview: Position Overview The Comsense Business Process Specialist serves as an experienced functional resource for UDHG employees who use Comsense to manage commercial door, frame, and hardware projects. This position is designed for an experienced Comsense user who has developed strong expertise within one or more areas of the system, including Estimating, Engineering and Detailing, Project Management, Procurement, Warehouse and Inventory Operations, or Accounting and Finance. Candidates are not expected to be experts across every Comsense module. UDHG is interested in individuals who bring deep knowledge within their functional area, understand how their work affects other departments, and have experience supporting large or complex projects through critical stages of the project lifecycle. The Comsense Business Process Specialist will work with other functional experts and business leaders to improve system usage, document practical workflows, support employees, and promote consistent processes across UDHG locations. The position will require regular travel to provide hands-on support and instruction. Responsibilities and Qualifications: Key Responsibilities Comsense Functional Expertise Serve as a subject-matter resource within one or more assigned Comsense functional Apply hands-on Comsense knowledge to support commercial door, frame, and hardware Help employees understand how transactions within their function affect downstream Research system and workflow questions and provide practical guidance based on project and operational Maintain current knowledge of Comsense Enterprise and applicable Opening Suite functionality within the assigned area. Build broader knowledge of connected Comsense functions through collaboration and cross- Support large, complex, or high-priority projects when additional functional expertise is Employee Onboarding and Instruction Develop and deliver structured Comsense onboarding for new employees within the assigned functional Provide role-specific instruction for estimators, detailers, project managers, purchasing employees, warehouse teams, accounting employees, and other Comsense users. Conduct live instruction through virtual sessions, classroom settings, individual support, and hands-on desk-side coaching. Translate Comsense functionality and system requirements into clear, repeatable UDHG Adjust instruction based on the employee’s role, experience, responsibilities, and level of system Provide follow-up support to help employees apply approved processes in their daily Partner with managers and designated super-users to reinforce consistent practices within their departments and locations. Participate in cross-functional learning sessions when a workflow affects multiple Curriculum Development and Knowledge Management Develop and maintain standard operating procedures, quick-reference guides, process maps, checklists, video demonstrations, and other Comsense learning materials. Create specialized learning paths based on job function and system Organize learning materials within approved company platforms, includin…

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