Senior Claims Specialist – Cargo & Logistics

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day. We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here. About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best-in-class underwriting businesses to operate independently under discrete brands (portfolio companies). About ANOVA Marine: ANOVA is a premier provider of first-class Cargo and Logistics Insurance, Liability Insurance, and Bonds for freight forwarders, NVOCC’s, shipping lines, customs brokers, and international trading companies. Right from the outset in 2011, our aim was to create a smarter, more agile experience for our clients. That includes superior cargo insurance coverage designed by freight forwarders and transport-industry attorneys; technology that simplifies quotes and speeds up coverage; and experienced claims people who understand the challenges our clients face, with the authority to settle fast. Position Summary SPG Cargo & Logistics is seeking an experienced Senior Claims Specialist to join its Claims & Recoveries team. This position is responsible for investigating, evaluating, and managing a diverse portfolio of cargo and transportation-related insurance claims, including marine cargo, stock throughput, and liability claims involving transportation and supply chain intermediaries. The Senior Claims Specialist will handle claims arising from the movement, handling, and storage of goods, as well as the professional and contractual responsibilities of freight brokers, freight forwarders, logistics providers, and other supply chain intermediaries. The position requires strong analytical skills, sound judgment, and the ability to interpret insurance policies, evaluate liability, coordinate investigations, and effectively manage claims from initial notification through resolution. The successful candidate will be expected to handle claims across multiple coverage lines and programs, with assignments and responsibilities evolving based on departmental needs. Key Responsibilities Claims Investigation & Management Independently investigate, evaluate, and manage assigned cargo and transportation-related claims from first notice of loss through final resolution. Handle claims involving marine cargo, inland marine, stock throughput, cargo legal liability, contingent cargo, warehouse legal liability, and other transportation and logistics insurance products. Investigate claims involving physical loss or damage, theft, non-delivery, misdelivery, temperature deviation, contamination, improper handling, and other cargo-related exposures. Evaluate claims involving the liability of freight brokers, freight forwarders, warehouse operators, motor carriers, and other supply chain participants. Review relevant shipping and transportation documentation, including bills of lading, contracts, commercial invoices, delivery receipts, carrier agreements, and other supporting materials. Coordinate investigations with insureds, brokers, surveyors, investigators, legal counsel, and other se…

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