Senior Category Manager Workforce Management — Technology MSPs, Contingent Labor & BPO
McKessonMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. As the Senior Category Manager for Workforce Management, you will lead strategic sourcing and category strategy across Technology Managed Service Providers (MSPs), Contingent Workforce (Contingent Labor / Temporary Staffing), and Business Process Outsourcing (BPO). You will turn business priorities and market insights into supplier partnerships and commercial models that deliver measurable savings, service quality, flexibility, and risk mitigation. You will partner with IT, HR, business, Finance, Legal, the IT Vendor Management Office (VMO), BPO operations management offices, and workforce program owners. If you have experience owning indirect category strategy, competitive sourcing, complex contract negotiations, and strategic supplier relationship management (SRM), this role may be for you! This senior individual-contributor role reports to the Director, Sourcing & Category Management, Professional Services. Key Responsibilities Set Category Direction & Build Partnerships Develop multi-year category roadmaps that connect business priorities, workforce demand, and supplier capabilities, with strategies tailored to each service model. Maintain deep category expertise in industry trends, emerging capabilities, pricing benchmarks, and supplier markets; advise stakeholders on delivery options and managed services versus staff augmentation. Build stakeholder trust, proactively bring data-backed recommendations to senior leaders, and lead change and adoption of enterprise-first sourcing practices through credibility, collaboration, and education. Lead Sourcing & Commercial Negotiations Lead competitive sourcing events (RFx, including RFI and RFP) from business requirements and supplier evaluation through award, using total cost of ownership (TCO), should-cost modeling, market benchmarks, and delivery capabilities to guide decisions. Structure and negotiate master service agreements (MSAs), statements of work (SOWs), renewals, and amendments, aligning pricing and terms to business needs—from fixed-fee, consumption-, transaction-, and outcome-based models to labor rates (rate cards and bill rates), staffing markups, and conversion provisions. Partner with Legal, HR, Privacy, Information Security, and operational experts to establish performance measures, service credits, data and workforce protections, and transition and exit requirements. Partner with SOW specialists and program teams to ensure negotiated requirements are accurately reflected in the SAP Fieldglass vendor management system (VMS) and aligned with sourcing policy. Strengthen Supplier Value & Manage Risk Build a supplier portfolio that balances specialized capabilities, business coverage, competitive tension, and supplier concentration risk. Lead supplier relationship management (SRM), including strategic supplier and commercial reviews to identify innovation and value opportunities, using operational performance insights to inform negotiations, contractual remedies, supplier development, and future sourcing decisions. Address supplier and continuity risks while championing procurement policy, ethical sourcing, regulatory compliance, and stronger sourcing practices. Deliver Value Through Analytics Establish and track sourcing KPIs for savings, cost avoidance, risk mitigation, and cycle time, alongside supplier performance measures aligned with contractu…