Senior Business Systems Analyst- 3PL
Pantherx Specialty Llc7,000 Diseases - 500 Treatments - 1 Rare Pharmacy PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients. We are seeking team members who: Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever-challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases. At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases. Join the PANTHERx team, and define your own RxARE future in healthcare! Senior Business Systems Analyst - 3PL Location: Collierville, TN (Hybrid) Classification: Exempt Status: Full-Time Purpose At PANTHERx Rare Pharmacy, we are relentlessly focused on improving the lives of patients by delivering innovative solutions across the healthcare supply chain. Reporting to the Third Party Logistics (3PL) Leader, the Senior Business Systems Analyst serves as the technology and business process expert responsible for designing, implementing, and continuously optimizing technology solutions that support PANTHERx's Third Party Logistics service offering. This role acts as the bridge between operations, quality, regulatory, information technology, and external technology partners to ensure business systems support compliant, scalable, and efficient pharmaceutical distribution activities. The Senior Business Systems Analyst owns the configuration, administration, enhancement, and performance of a specialized SaaS technology ecosystem, including Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), and Quality Management Systems (QMS). Success in this role requires a combination of technical expertise, analytical problem-solving, operational understanding, vendor management, and a continuous improvement mindset. The ideal candidate thrives in a fast-paced, entrepreneurial environment and proactively identifies opportunities to leverage technology to improve service quality, compliance, efficiency, and business growth. Responsibilities Serve as the primary subject matter expert for all technology applications and supporting infrastructure utilized within the 3PL operation. Own the administration, configuration, testing, implementation, maintenance, and optimization of ERP, WMS, QMS, and related technology platforms. Lead business process analysis, requirements gathering, testing, validation, user acceptance testing (UAT), and implementation activities for system enhancements and upgrades. Serve as the primary point of contact for software and hardware vendors and manage vendor performance, service levels, contract administration, issue resolution, and strategic roadmap discussions. Develop and maintain system documentation, workflows, training materials, and standard operating procedures. Evaluate system performance, identify gaps and inefficiencies, and recommend process improvements that enhance operational effectiveness and customer experience. Deliver end-user training and support to ensure effective adoption and utilization of systems. Partner with corporate Information Technology teams to ensure alignment with cybersecurity requirements, infrastructure standards, business continuity practices, and enterprise technology strategies. Support audits, inspections, and customer due dili…