Senior Business Operations Analyst - Northern Outreach& Virtual Care
CAMHThe Northern Outreach and Virtual Care Program is seeking a full time permanent, highly motivated and experienced Senior Business Operations Analyst. The CAMH Northern Outreach and Virtual Care Program is focused on improving access to care, capacity building and the equitable distribution of care to patients and providers within the mental health and addictions system. This emerging area of practice presents a significant opportunity for improving access to Mental Health and Addictions services, both in remote and urban settings. Reporting to the Manager, the Northern Outreach and Virtual Care Program is seeking a full time permanent, highly motivated and experienced Senior Business Operations Analyst who will be supporting data analysis, reporting and operations across the Psychiatry Partnerships with Northern Communities at CAMH and network level portfolio (PPNC). Responsibilities include data and financial analysis supporting program planning, quality improvement projects, statistical trending clinical reporting, and billing support. This role will also play a pivotal function in maintaining a positive and responsive relationship with all collaborating stakeholders and ensuring communications are addressed promptly and effectively in alignment with PPNC’s high-quality service standards. Responsibilities Designs, maintains, and updates program databases; performs ongoing data entry and quality checks. Analyzes and interprets data to support program planning, clinical activity reporting, financial analysis, and operational decision-making. Completes regular and ad hoc reporting, including variance analysis, quarterly forecasting, month-end and annual reporting for PPNC at CAMH and across the PPNC Network including production of data visualizations (tables, figures, dashboards) to communicate insights effectively. Designs, administers, and analyzes surveys to support operational planning. Develops new performance metrics, including data definitions, collection methods, and implementation processes. Analyze operational processes to identify inefficiencies and support quality improvement initiatives. Manages operational planning tools such as work plans, GANTT charts, QPERs and schedules. Supports execution of operational plan activities and drafts communications related to network initiatives. Tracks physician activity using billing data to support transfer payments from the PIC office. Maintain financial documentation, billing protocols, and databases to support accurate and efficient program operations. Prepares confidential information such as monthly stipend invoices, historical summaries, NPOP compensation files, visa reconciliations, procurement and purchase orders. Initiate, process, and track vendor and partner payments through purchase orders in collaboration with CAMH Procurement. Ensure program activities comply with organizational policies, procedures, and Ministry guidelines. Coordinate meetings and conferences for the PPNC Network, including agenda development, meeting logistics, and minute-taking. Collaborate with senior leadership and internal and external stakeholders to support program objectives, identify risks, and facilitate operational improvements. Management of network records, inboxes, legal agreements, and organizational files. Provision of administrative support to senior leadership. Perform work in accordance with applicable revisions to the Occupational Health and Safety Act and Regulations, professional standards and guidelines, and corporate and departmental policies and procedures. Maintain a work environment that embraces diversity and is free from harassment and discrimination. Model and promote the principles and values of integrity, competence, responsibility, respect, and trust. Perform cross-functional and other duties as assigned and/or requested. Qualifications The ideal candidate will possess a University Degree in Business or a related field. Minimum three (3) years of program an…