Senior Business Analyst – Business Operations Redesign
UpstaffJob Description
Senior Business Analyst – BOR
Assignment Number: A2930154
Client: Government Services Integration Cluster (GSIC), Government of Ontario
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario
Work Arrangement: 100% Onsite – 5 days per week
Position Type: Contract
Start Date: November 2, 2026
End Da
...
te: September 28, 2027
Duration: Approximately 11 months
Number of Positions: 1
Security Clearance: No clearance required
Position Overview
We are seeking an experienced Senior Business Analyst to support the Government of Ontario's BOR initiative within the Government Services Integration Cluster (GSIC). The successful candidate will lead business analysis activities for complex digital and I&IT initiatives, working closely with business stakeholders, policy teams, operational groups, legal, privacy, security, architecture, technology teams, and external vendors.
The ideal candidate will have extensive experience in requirements elicitation and management, business-process analysis and redesign, stakeholder engagement, Agile delivery, and end-to-end requirements traceability. The candidate must be capable of translating complex business, legislative, regulatory, and policy needs into clear, actionable business and solution requirements while supporting design, development, testing, and implementation.
Experience working with vendor-based solutions and government registries is important. Previous Ontario Public Service (OPS) or public-sector experience is an asset.
Key Responsibilities
1. Business Analysis and Requirements Management
• Lead business analysis activities for large-scale, complex digital and I&IT initiatives.
• Elicit, document, analyze, validate, and manage business, functional, non-functional, data, and reporting requirements.
• Translate business needs and operational challenges into clear, complete, and actionable business and solution requirements.
• Develop and maintain business requirements documents, functional specifications, user stories, acceptance criteria, business rules, and supporting documentation.
• Develop business-process models, use cases, conceptual and logical data models, data-flow models, and requirements traceability matrices.
• Identify and document gaps, assumptions, constraints, dependencies, risks, impacts, and non-functional requirements.
• Maintain end-to-end requirements traceability throughout solution design, development, testing, and implementation.
• Establish requirements-gathering approaches using stakeholder interviews, Joint Application Development (JAD) sessions, workshops, walkthroughs, mock-ups, and validation sessions.
2. Business Process Analysis and Service Design
• Analyze existing business processes and identify opportunities for process improvement, re-engineering, and more cost-effective service delivery.
• Develop current-state and future-state business-process models and document business and operational requirements.
• Identify process gaps, inefficiencies, dependencies, and opportunities to improve service delivery and user outcomes.
• Support user-centred service design, user experience research, and design activities.
• Coordinate business input into user experience, data, privacy, security, architecture, and solution-design activities.
• Apply appropriate business analysis practices, standards, and methodologies to support consistent and effective delivery.
3. Policy, Legislative, Regulatory, and Government Registry Analysis
• Collaborate with policy teams to assess emerging legislative, regulatory, and policy changes and translate them into business, functional, and solution requirements.
• Work with business and operational stakeholders to assess the impact of policy and regulatory changes on processes, systems, data, and service delivery.
• Support the analysis of government registry requirements, business rules, data needs, and operational workflows.
• Facilitate d