Senior Border Operations Manager Customs & Logistics Leader
Buckland Co.Buckland is looking for anOperations Manager, Senior
What you'll be doing The Operations Manager will be responsible for managing and coordinating the daily operations of the company's operations and warehouse department. This includes managing assigned departmental staff, ensuring efficient customer service, and overseeing all operational processes. The Operations Manager will be a key leader ex
...
ecuting and implementing strategies to improve department efficiency and customer service.
What we can offer you
• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization
You will be responsible for
• Provide the highest level of customer service to clients, vendors, and service providers.
• Strategically plan and manage the customs operations, warehouse, and customer services, and assist team members in problem solving and addressing errors accordingly.
• Responsible for ensuring direct reports are working towards meeting departments KPIs.
• Initiate new client process including client set up, monitoring progress and follow up with client for regular updates. (Resources, execution, and approvals)
• Support the Business Development team with client request such as quoting, providing data, and any other information as needed.
• Ensure all operations adhere to laws, guidelines, quality management and customs requirements.
• Conduct regular audits to processes to identify deviations from standard.
• Support line of business director in creating departmental budget and report high risk issues.
• Strong communication skills, both written and verbal.
• Ability to create detailed reports and documentation usi