Senior Analyst, Vendor Governance

Application Deadline: 11/17/2026 Address: 33 Dundas Street West Job Family Group: Procurement The Senior Analyst is part of the North American Retail Payments (NARP) Team, supporting governance activities for an assigned vendor. The Senior Analyst will work with, and support the Manager, Vendor Management and Operations in day-to-day governance activities, and ensure effective operations and governance relating to the assigned vendor. Key Accountabilities: Work closely with Manager on assigned vendor governance activities. Monitor established Service Level Agreements (SLAs), track performance, deviations, and/or breaches. Taking action to remedy the SLA concerns, notifying internal stakeholders and the applicable vendor. Working through the breaches from start to finish. Manage metrics tracking and business performance reporting issues; escalate more complex issues to the Manager, if necessary. Monitor and ensure vendor services are delivered in accordance with the terms of the agreement. Monitor established reporting between BMO and the vendor. Analyze business performance data to produce weekly, monthly, quarterly and annual performance reports, and ad hoc reports as requested, in a concise and consistent manner, soliciting input from a number of sources both internal and external to the business unit. Providing overviews on results and tracking of trends. Create and/or update internal processes related to vendor governance activities. Create new processes based on internal opportunities. Ensure processes are up to date for any required internal reviews. Facilitate contract amendment activities between BMO and the vendor. Manage BMO-Vendor engagement including scheduled meetings, touchpoints, monthly and quarterly reviews. Participate in said meetings, maintain proper documentation, prepare agendas and issue those in advance, scribe meetings as required and send out recaps. Manage BMO-Vendor event management, setting up and organizing strategic reviews between the vendor and BMO. Organize event program, spaces, agendas, and any other required activity. Manage internal and external contact lists, including managing team repositories. Ensure all vendor management systems and tools are up to date and comply to audit (internal and external) requirements through monthly audit checks, confirmations, etc. Identify opportunities in creating efficiencies, process improvements, technology advancements and performing baseline analysis, and execute against approved initiatives. If required, initiate and lead work effort to ensure accurate payment of all Supplier invoices, ensure timely payments and manage and resolve day to day issues related to invoice, escalate more complex issues to the manager, if necessary. Verify on a monthly basis that the Administrator is accurately following the process: correct cost centers, accruals. Interact closely with assigned vendors; strong relationship management aspect as this is a multi-supplier, multi-business group environment. Ensure appropriate framework and controls are in place to identify and address financial, reputational and compliance risks and gaps including a process for escalation to internal stakeholders. Broader work or accountabilities may be assigned as needed. Assist with any other governance or reporting activities related to assigned vendor. Qualifications, Knowledge, and Skills Possesses a degree and/or 3 to 5 years relevant work experience. Strong knowledge of supplier management. Knowledge of TIS (previously TSYS) and G+D, the companies, and systems will be considered an asset. Industry-specific knowledge and experience is an asset. Possesses solid business knowledge in the Finance, Banking, Payments Industry. Strong understanding of financials, budgets and invoicing. BMO Product Knowledge. Excellent analytical and problem-solving skills. Solid understanding of industry practices and reporting fundamentals. Strong computer literacy, with an ability to leverage technology assoc…

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