Senior Analyst - Pharmacy Online Fulfillment
CVS HealthWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Analyst is responsible for managing and continuously improving CVS Pharmacy Online Fulfillment programs, including pharmacy delivery, pharmacy lockers, and other digital solutions that enhance patient access and convenience. The role drives operational excellence by monitoring program performance, identifying opportunities for improvement, and resolving operational and customer experience challenges. This individual partners closely with Operations, Technology, Analytics, Compliance, Supply Chain, Customer Experience, and Field Leadership teams to ensure effective execution and alignment across programs. The Senior Analyst leverages data, operational insights, and stakeholder feedback to recommend scalable process improvements and system enhancements. In addition to supporting day-to-day operations, the role serves as a business owner and strategic partner, leading initiatives from concept through implementation to improve program performance and user experience. Primary Job Responsibilities Partner with Technology, Product, Analytics, and Operations teams to define, prioritize, test, and implement enhancements that improve pharmacy online fulfillment programs Monitor key performance indicators, operational trends, customer and colleague feedback to identify risks, root causes, and opportunities for process or system improvements Lead and support user acceptance testing (UAT), pilot programs, production validation, launch readiness activities, and post-implementation monitoring Provide day-to-day operational support for pharmacy delivery, pharmacy locker, and digital fulfillment programs, including issue resolution, enhancement tracking, and field enablement Serve as a subject matter expert and primary liaison across cross-functional teams and support organizations, translating business needs into actionable solutions and driving initiatives from concept through implementation Required Qualifications 3+ years of experience in retail or pharmacy operations, store technology, frontline enablement, or a related operational business environment Experience supporting cross-functional initiatives, operational programs, process improvement efforts, or technology implementations Demonstrated ability to analyze operational issues, identify root causes, develop recommendations, and drive resolution Strong communication, organization, stakeholder management, and problem-solving skills with the ability to operate effectively in ambiguous environments Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) with willingness to travel up to 10% as business needs require Preferred Qualifications 5+ years of experience in retail, pharmacy operations, store technology, frontline enablement, or customer-facing operational environments Experience identifying operational opportunities and translating business needs into process improvements, system enhancements, or technology-enabled solutions Knowledge of retail pharmacy operations, prescription fulfillment, digital commerce, delivery operations, and customer experience programs Experience with testing, deployment support, pilot management, change management, and serving as a program owner or subject matter expert Strong analytical capabilities with reporting tools such as Excel, Power BI, Tableau, SQL, or similar platforms, and the ability to use data to drive operational decisions Education Associate's degree or equivalent relevant work experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical …