Senior Analyst Coupa

Description:
The Senior Analyst Coupa is the senior technical and functional owner of Forgent Power's Coupa procure-to-pay platform. Reporting to the VP, Head of Enterprise Applications, this role sets direction for how the platform evolves, leads configuration, security, and release management, owns its integrations with the ERP and related applications, and partners closely with Finance and Pro
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curement, the business owners of the procure-to-pay process, to drive efficiency, data integrity, and compliance from requisition through payment.
The ideal candidate brings deep Coupa expertise and a strong command of procure-to-pay operations, works independently with minimal direction, and acts as the trusted advisor between IT, business process owners, and suppliers. As Forgent Power continues to grow across its sites, this role will lead the scaling of Coupa to support new locations, higher transaction volumes, and increasingly mature spend controls.
KEY RESPONSIBILITIES
Platform Strategy & Roadmap
? Own the Coupa platform roadmap in partnership with Finance and Procurement leadership, prioritizing enhancements, new modules, and adoption initiatives against business value.
? Serve as the primary technical contact with Coupa, managing the customer success relationship, support escalations, and evaluation of new capabilities.
? Establish and enforce platform governance standards, including configuration principles, change intake, and prioritization of requests.
? Lead Coupa-related projects end to end, including module rollouts, site and acquisition onboarding, and process redesign, from requirements through testing, deployment, and hypercare.
Platform Administration & Configuration
? Serve as the lead system administrator for Coupa, owning user provisioning, role and permission assignments, approval chains, and access reviews.
? Configure and maintain business rules, approval workflows, chart-of-accounts strings, lookups, custom fields, forms, and notification settings in alignment with Finance policy.
? Independently manage Coupa release cycles and configuration changes through IT change management: review release notes, assess impact, plan and lead testing in the test instance, obtain business sign-off, and communicate changes before deployment.
? Manage single sign-on, user lifecycle provisioning, and security settings in coordination with IT security and identity teams.
? Maintain system documentation, including configuration logs, workflow maps, and standard operating procedures.
Procure-to-Pay Operations Support
? Act as the senior escalation point for Coupa issues across requisitions, purchase orders, receiving, invoicing, and expenses; manage tickets through the IT service management platform and triage, resolve, or escalate to Coupa Support as appropriate.
? Monitor invoice exceptions, failed integrations, and stuck approvals; work with AP, Procurement, and requesters to clear backlogs and protect payment timeliness.
? Partner with AP and Procurement as business process owners to gather requirements, identify process gaps, and translate them into configuration or workflow changes that reduce manual touches and cycle time.
Supplier Enablement & Data Management
? Lead supplier enablement onto the Coupa Supplier Portal (CSP) and supplier-actionable notifications, driving adoption of electronic PO and invoice transmission.
? Maintain supplier, catalog, and master data quality in partnership with Vendor Master and Procurement teams, including punch-out and hosted catalog setup.
? Support supplier onboarding workflows, including information collection forms, tax and banking documentation routing, and risk-related approvals.
Integrations & ERP Alignment
? Own the monitoring and support of integrations between Coupa and the ERP and related systems (e.g., vendor master, chart of accounts, PO and invoice export, payment status), including error queues and scheduled jobs.
? Troubleshoot data flow errors with integration develope

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