Senior Air & Ocean Logistics Coordinator

Job Summary The International Senior Logistics Coordinator is a customer-focused role responsible for ensuring all international shipments are executed efficiently, and in full compliance with applicable regulations. This role works closely with customers, carriers, customs brokers, trucking providers, warehouses, overseas agents, and internal teams to support seamless logistics operations. Key responsibilities include maintaining regulatory compliance, optimizing transportation processes, and delivering a high standard of customer service while ensuring the timely and accurate movement of goods across global markets. Main Responsibilities: Export operations - collaborate with customers to obtain shipping instructions, documentations, and necessary information for customs clearance and export compliance. Liaise with carriers to secure bookings, cargo pick-up, monitor shipment status, and resolve any transportation-related issues. Prepare and submit export documentation, bill of lading / AWB, cargo insurance certificate, and customs declarations, ensuring compliance with regulatory requirements. Import operations - collaborate with overseas agents to obtain shipping documentations. Issuance of eManifests, delivery and release instructions Track and monitor shipment milestones, providing timely updates to customers. Proactively address and resolve any operational issues or exceptions that may arise during the transportation process. Reviewing and approving vendors / agents invoices / credit notes. Ensuring billing are done in a timely and systematic manner Ensure accurate and timely date entry in relevant systems and maintain proper documentation for record-keeping purposes Collaborate with cross-functional teams, including sales, business development, customs and North American freight, to ensure seamless communication and customer satisfaction. Maintain excellent relationship with clients, carriers, vendors and overseas agents Skills and Qualifications: 3+ years experience in freight forwarding industry Excellent working knowledge of export and import air and ocean freight movements CIFFA certified and experience with Cargowise software is a plus Knowledge of steamship lines, airlines and NVOCC contracts and other online pricing tools is an asset Proficient in using MS Office applications Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors and internal teams Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines Problem-solving and critical-thinking abilities to address operational challenges and provide efficient solutions Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities Must be a pro-active and solutions-focused team player Energetic, pro-active, and keen leaner Pay: $65,000.00-$75,000.00 per year Benefits: Dental care Extended health care Life insurance On-site parking Paid time off Work Location: In person

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