Senior Account Representative - Air Export

Senior Account Representative- Air Export Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: (job description) Develops Internal Operating Procedure (IOP) based on customer specifications Provides rate quotations as requested from our overseas offices and agents Reviews internal processes and implements new procedures to maximize efficiency Assists teams in resolving carrier, transportation and shipment issues Maintains positive customer relations via interaction and correspondence and addresses service issues Prioritize and delegate workload to ensure high customer service levels are met Employs thorough understanding of AES procedures, FMC regulations and IMO standards Trains, coaches, and supervises team members Assists with transportation and shipment issues Monitors AP/AR discrepancies and addresses accounting issues Assists in the enforcement of Air Import Policies and Procedures Monitor and forecast Export volumes for P&L purposes Develop and monitor KPI data for customer review Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met Addresses employee disciplinary and performance issues and complaints Utilizes understanding of the proper processes to resolve problems according to industry standards Provide support as needed to Solutions and Implementation to successfully on-board new opportunities Other duties as required and assigned What you need: (requirements) College degree preferred but not required Minimum 5 years relevant industry experience Minimum 2 years experience in a supervisory capacity Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint Experience with Cargowise a plus Bonus if you have: (Preferred requirements) Self-starter Excellent organization skills Ability to handle multiple activities and prioritize work Strong analytical and problem solving skills Accountable for, and has ability to complete, commitments on time sensitive matters Strong communication skills to work within a team and with cross functional team Willingness to improve and learn What you gain from joining our team: (benefits) Access wages early with the Rain financial wellness app. Free telemedical access to doctors and therapists through FirstStop Health available first day of employment! Health, dental, and vision insurance after 30 days of employment 401k match Paid maternity and paternity leave Access to career development, employee resource groups, and mentorship programs Employee discounts Access to employee perks like fitness class discounts and free access to a relaxation and meditation app Free financial wellness programs Daycare discount program Opportunities to volunteer and give back to your community + more! Join our Team! Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR Text DELIVER to 88300 to Apply1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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