Senior Account Manager

Senior Account Manager Midas Freight LLC | Phoenix, AZ / Hybrid Pay: $50,000 annual base salary plus 3% commission on gross margin from assigned accounts Schedule: Monday–Friday, 6:30 a.m.–3:30 p.m. Arizona time Anticipated start: January 5th About Midas Freight Midas Freight is a growing freight brokerage based in Arizona. We’re hiring our first Senior Account Manager to work directly with the owner and help manage daily shipments, carrier relationships, customer communication, and more. This is a hands-on opportunity for someone who enjoys solving problems, building relationships, and taking ownership of their work. What You’ll Do Freight Operations Coordinate shipments from booking through delivery. Source qualified carriers, negotiate rates, and confirm shipment requirements. Follow carrier verification and onboarding procedures before booking loads. Schedule pickup and delivery appointments and track shipment progress. Communicate with drivers, dispatchers, customers, and facilities to keep loads moving. Address delays, cancellations, and other service issues promptly, escalating when needed. Maintain accurate load details, updates, and documents in our transportation management system. Collect delivery paperwork and support accurate, timely billing. Build dependable carrier relationships and help improve daily operating processes. Sales Support and Business Development During slower operational periods, help identify and connect with prospective shipping customers. Research companies, identify shipping decision-makers, and add accurate prospect information to our CRM. Make outbound cold calls and send personalized introductory and follow-up emails. Ask initial questions about shipping needs, lanes, equipment, and timing to identify qualified opportunities. Schedule follow-up conversations and introductions for the owner. Maintain clear CRM notes, follow-up tasks, and lead status so opportunities stay organized. Support outreach to inactive customers and help identify additional opportunities with existing accounts. What We’re Looking For Strong communication, organization, and attention to detail. Confidence making phone calls, negotiating, and following up. Ability to prioritize several shipments and remain calm when plans change. Dependability, sound judgment, integrity, and willingness to learn. Comfort using email, spreadsheets, and business software. Freight brokerage, dispatch, logistics, or related customer service experience preferred. Familiarity with AI tools such as ChatGPT for research, drafting, and improving workflows is a plus. Compensation and Benefits Annual base salary of $50,000 3% commission of gross margin on assigned accounts 112 hours of paid vacation annually—equivalent to 14 eight-hour days—accrued at approximately 4.31 hours per biweekly pay period. 56 hours of paid sick leave provided upfront each year, equivalent to seven eight-hour days. Direct training and support from the owner. Opportunity to take on additional responsibility as the business grows. Pay: $50,000.00 - $55,000.00 per year Benefits: Paid time off Work Location: Hybrid remote in Phoenix, AZ 85004

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