Seneca Polytechnic (Newnham) - Full Time Security Dispatch

Seneca Polytechnic (Newnham) - Full Time Security Dispatch Position: Full Time Security Dispatch Site: Seneca Polytechnic (Newnham) Averaging Agreement : Overtime is Employment Standards Acts Hours: 8 Hours - Day/ Afternoon/ Swing and Night Rotation Week 1 - Days - Monday to Friday - 0700-1500 Week 2 - Nights - Sunday 2300-1100 Monday to Thursday - 2300-0700 Week 3 - Swing - Sunday/ Monday/ Friday/ Saturday - 1100-2300/1500-2300/2300-0700/2300-1100 Week 4 - Afternoons -Tuesday to Friday - 1500-2300/ Saturday - 1100-2300 Pay Rate: $21.42 - $22.95 Internal Posting Date: September 29th, 2026 Internal Closing Date: October 5th, 2026 External Closing Date: October 15th, 2026 About Seneca Security At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Key Responsibilities Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance Audit call logs, radio transmissions, and incident documentation for accuracy and service standards Step in during high-demand periods or critical incidents, providing hands-on support and coordination Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications Organize ongoing training, system upgrades, and process improvements for the SOC team Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements Ensure all dispatch and surveillance activities meet Seneca and legal standards Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication Qualifications 2+ years’ experience in dispatch/security operations Valid Ontario Security License WSIB Approved Standard First Aid/CPR Level C Post-secondary education, APCO Certificate preferred Legally Authorized to work in Canada Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB) Applicants lacking these certifications can opt into Paladin's UoF/MOAB certification program prior to their onboarding training The UoF/MOAB certification is not paid as it is a pre-requisite; Paladin will cover all of the costs of the training with a 6-month commitment to the position Why choose Paladin? Work today, get paid today—daily pay available Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

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