Security Dispatcher – SOC Command Center (Stockton)

SOC Command Officer – Security Dispatch & Monitoring (Stockton) Location: Stockton, CA Schedule: Full-time This isn’t a guard post. It’s a command center. And the people you’re protecting are some of the most vulnerable in our community. The Mission Calidad Services has been selected to build a full Security Operations Center for one of Stockton’s most important community service organizations. The campus serves people experiencing homelessness, families in transitional housing, and individuals in crisis. We’re bringing modern technology, professional standards, and trauma-informed care to people who deserve to feel safe. Your work on every shift affects whether someone gets a peaceful night’s sleep, whether a family in crisis gets help, and whether staff can do their jobs without fear. The Role You’ll run a custom-built command center, operating multiple platforms across multiple monitors at once: AI video analytics, live camera feeds, access control, digital patrol management, and real-time dispatch. Think air traffic controller for an entire campus. The role is equal parts dispatcher, customer service professional, and security technologist. You’re the calm voice on the radio, the steady professional on the phone, and the coordinator behind every incident response. Every shift, you will: Verify AI-generated alerts in real time, including weapon detection, behavior analytics, perimeter intrusion, and fire/smoke detection Prioritize calls for service and manage multiple incidents at once Dispatch on-site Tactical Officers with clear, structured radio communication Coordinate escalations directly with law enforcement, fire, and EMS Answer phones with poise and communicate professionally with client leadership, residents, and outside agencies Maintain campus-wide situational awareness and produce executive-level reports Required Active California BSIS Guard Card in good standing Dispatch, call center, or emergency communications experience (911, security dispatch, or similar) Ability to manage multiple radio channels, phone calls, and incidents without losing composure Strong computer skills; you’ll run several platforms across several monitors at once Professional phone presence and clear written and verbal communication Availability for rotating shifts, including overnights, weekends, and holidays Strongly Preferred SOC, alarm monitoring, or remote guarding experience 911 or EMS dispatch experience Customer service or call center leadership background Experience with VMS or AI analytics platforms (IMMIX, Scylla, Milestone, Genetec, or similar) Military, law enforcement, or emergency services background De-escalation or trauma-informed response training Experience in shelter, hospital, transit, or public service environments Why This Role Is Different One dedicated campus. You’re not juggling 200 accounts in a remote monitoring center. Never alone. A Tactical Officer partners with you every shift. Our technology. You operate systems Calidad built and deployed, not someone else’s. Build it from day one. Help shape the SOPs, refine alert protocols, and write the playbook. Real career path. We promote from within, into SOC leadership, supervision, and operations. Meaningful work. You’re protecting people who genuinely need help. Who We Are Calidad Services, Inc. is a security and technology company, not a body shop. We deploy AI video analytics, run our own Security Operations Centers, and integrate enterprise platforms across hundreds of California sites. Our culture runs on C.A.P.A.M.: Community: We protect the people and places we serve like family Accountability: We own outcomes, never excuses Positivity: We bring energy and standards to every shift Adaptability: We thrive in a fast-moving, technology-driven environment Mentality: A championship mentality; we care about each other and the mission If you stay sharp, calm, and in control when everythi…

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