Security Dispatcher

General Function The Security Dispatcher plays a vital role in supporting campus safety and security by serving as the primary communication link between campus security personnel, emergency responders, and the college community. This position is responsible for monitoring communications, receiving and responding to calls for assistance, dispatching security officers to incidents, and coordinating responses to emergency and non-emergency situations. The ideal candidate is dependable, detail-oriented, and able to remain calm under pressure while communicating effectively and prioritizing multiple tasks in a fast-paced environment. This position may require working on holidays and occasional nights and weekends to support campus safety and operational needs. The Dispatch Center is not a Primary or Secondary Public Safety Answering Point and coordinates requests for municipal police, fire, emergency medical services, and 911 assistance through the appropriate jurisdictional agency. Work requires sound judgment, sustained attention, confidentiality, accurate documentation, clear communication, and consistent compliance with college procedures and applicable requirements governing criminal justice information, records, privacy, confidentiality, and information security. Applicants are encouraged to apply promptly, as this posting may be taken down before the listed closing date once adequate candidate interest has been reached. Duties and Responsibilities Receives and processes emergency and non-emergency calls, radio traffic, alarms, emergency phone activations, and other service requests; obtains, prioritizes, and documents essential incident information, hazards, locations, involved persons, and resource needs. Applies established procedures to prioritize incidents and determine appropriate responses, including dispatching College Police, security personnel, and other authorized resources; coordinating referrals, transfers, or requests for assistance from 911, municipal police, fire, emergency medical services, and other external agencies; and notifying supervisors or command staff of significant, unusual, or high-risk events. Operates radio, telephone, computer-aided dispatch, incident-management, call-recording, video management, access-control, alarm-monitoring, mapping, mass-notification, and related communications systems; maintains unit status and location information; conducts required welfare checks; and promptly reports emergency activations, missed status checks, technology failures, or loss of contact with personnel. Maintains situational awareness of active incidents, campus conditions, competing service demands, and operational priorities; controls priority radio traffic within assigned authority; relays critical information to responders; and completes required notifications, escalations, and documentation. Creates and maintains complete, accurate, real-time, and time-stamped records of calls for service, incidents, unit activity, alarm activations, notifications, significant communications, transfers, actions taken, and dispositions in approved College systems. Monitors campus activity through authorized security technologies; conducts approved incident-related searches; preserves audio, video, communications, and access-control records; and documents evidentiary exports, transfers, and chain-of-custody activities in accordance with established procedures. Conducts assigned operational checks of communications and security systems; documents outages or degraded performance; initiates approved continuity, backup, or alternate-location procedures; and reports technical issues in accordance with established processes. Information Technology Services retains responsibility for technical infrastructure, maintenance, and lifecycle management. Supports emergency operations, critical incidents, severe weather events, major campus activities, continuity-of-operations events, and Emergency Operations Center activations by p…

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