Security Dispatch (Remote)

Job Overview: Noble Remote Services is seeking a reliable, detail-oriented Remote Security Dispatcher based in the Philippines to join our virtual operations team. In this role, you will provide critical remote coordination and monitoring support for private security field personnel. You will be responsible for tracking shift attendance, handling live incoming calls, responding promptly to system alerts, and escalating urgent field matters following established operating protocols. Key Responsibilities & Duties Attendance & Alert Monitoring: Actively monitor scheduling and attendance systems (such as Connecteam) to track check-ins, early clock-outs, late arrivals, missed shifts, and call-out notifications. Guard Communication & Status Checks: Promptly reach out to on-duty security officers to verify post attendance, confirm current status, and log all interaction outcomes clearly. Inbound Call Handling: Serve as the primary operational contact point for guards on duty, answering operational questions, logging check-ins, and assisting with post inquiries. Incident & Post Escalation: Immediately escalate emergency situations, safety concerns, and uncovered security posts to designated field supervisors according to time-sensitive response protocols (including mandatory escalation for unresolved missed check-ins). Reporting & Documentation: Compile and submit clean, concise daily exception reports, incident summaries, and action logs at the conclusion of each monitoring cycle. Standard Operating Procedure Compliance: Strictly adhere to defined dispatching guidelines and operational boundaries without making unauthorized scheduling, administrative, or operational alterations. Qualifications & Requirements Location: Must be based in the Philippines. Language Proficiency: Excellent verbal and written English communication skills suitable for professional remote collaboration with field teams. Experience: Prior experience in security dispatching, operations desk coordination, BPO support, or remote dispatch operations is preferred. Technical Proficiency: Familiarity with workforce management, guard tracking, or attendance platforms (experience with Connecteam or equivalent software is a strong plus). Comfortable managing multiple communication channels, logging tools, and spreadsheets simultaneously. Home Office Setup: Dependable, high-speed primary internet connection with a secondary backup connection. Dedicated, quiet home workspace free from background noise. Reliable computer (PC or laptop) equipped with an updated OS, headset with noise cancellation, and power backup (UPS). Skills & Attributes: Strong situational judgment, high attention to detail, punctuality, and the ability to act swiftly and calmly during post exceptions or urgent incidents. Pay: From $4.00 per hour Expected hours: 40.0 per week Work Location: Remote

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