SECURITY DISPATCH OFFICER

Job Posted: Tuesday, November 10, 2026 Closes: Friday, November 20, 2026 JOB SUMMARY: Ensure protection of life and property by making appropriate notifications, monitor alarms and some camera equipment. Handle 24/7 operation of the communication center for all incidents, service requests and emergency situations by operating a computer and special software; generating incident reports and maintaining accurate radio and telephone logs. SUPERVISION EXCERCISED: None. LICENSE REQUIRED: Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA. MINUMUM EDUCATION REQUIRED FOR POSITION: (1) one year experience required in one of the following areas: Dispatch, Class III gaming security, or two years clerical including phone/guest contact. Ability to learn, comprehend and comply with departmental policies and procedures, casino policy, internal controls and Tribal State Compact. Have computer and office equipment skills. Ability to pass a pre-employment drug test and criminal history back ground check. High school Diploma or GED required. Valid Washington State Driver’s License required. PHYSICAL REQUIREMENTS: Must be able to sit or stand for prolonged periods of time; ability to lift or move (50) lbs or more. Must have manual dexterity sufficient to operate a radio, computer and other office equipment. Must have a clear speaking voice with normal sight and hearing. Ability to multi-task and obtain accurate/complete information during stressful situations. Must work any shift, nights, weekends and events as required. SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Monitoring all team members, vendors, and guests entering/exiting via the team member entrance to watch for unauthorized personnel/suspicious packages, etc. Responsible for maintaining accurate daily logs in designated software program. Notifying appropriate department Supervisors/Managers of vendors and/or guests. Maintains company, team member and guest confidentiality on all activity. Issues visitors badges in exchange for valid identification. Monitor/log lost and found items turned into the department during the shift. Receiving request for escorts, key service, fills, credits, team member assistance, etc. and relaying information to the Officers/Supervisors on the gaming floor. Proper notification to Surveillance, TGA, CSM, Law Enforcement/EMS. Preparation of all incident and injury reports assigned to Security Officers. Monitoring all access control, Traka and fire alarms and detail officers as necessary. Follow and monitor radio procedures in a busy, high traffic work station area. Providing assistance with the re-issuance of team member badges by notifying TGA. Must attend and successfully complete mandatory training: Defense Tactics, Handcuffing, CPR/First Aid, AED, etc. Be accountable to regulatory documents. Good public relations; professional appearance and demeanor. Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience. Models for the team, a strong work ethic and is visible, available and present for the guest and their team. Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience. Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement. Finds ways to make good use of their strengths and talents. Be approachable and show empathy when appropriate. Be visible, alert and anticipate potential problem area. Be knowledgeable on the other department’s resources and provide friendly, helpful service. Maintaini…

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