Security Dispatch Associate

Security operations depend on clear communication, timely coordination, and sound judgment. As a Security Dispatcher, you serve as the communication hub of the Security Team, helping connect people, information, and resources across the resort. From dispatching Security Department personnel and documenting incidents to monitoring emergency communications and supporting safety-related operations, your work helps create an environment where guests, members, associates, and resort assets remain protected. This role offers an opportunity to develop hospitality security expertise while building experience in communications, emergency response coordination, and resort operations. What You Will Create Timely and effective security response by receiving calls, evaluating situations, and dispatching the Security Team or other appropriate personnel based on operational needs and established procedures Clear communication across the resort by serving as a central point of contact for security-related information, requests, incidents, emergencies, and daily operations Accurate incident documentation by recording accidents, investigations, security concerns, and operational activity while maintaining detailed and organized records A safe and secure environment by supporting emergency response efforts, monitoring communications systems, and following established protocols during incidents and critical situations Accountability for resort assets through key control procedures, monitoring access-related activities, and supporting efforts to prevent theft, loss, vandalism, and unauthorized activity Continued support for guests and associates by assisting with lost and found processes, coordinating information, and helping connect people with the resources they need Operational awareness across the property by monitoring radio communications, including Unicom air traffic communications, and sharing information with appropriate personnel A collaborative Security Department operation by supporting patrol activities, special events, investigations, and other departmental responsibilities as assigned What You Can Expect A communications-focused role that serves as the operational hub for Security Team activity across the resort Daily interaction with Security Team members, resort leaders, associates, guests, members, vendors, and emergency responders Responsibility for managing multiple communication channels simultaneously, including telephones, radios, computer systems, and incident documentation Exposure to a variety of situations ranging from routine requests and guest assistance to emergencies requiring immediate coordination and response Ongoing training in hospitality security practices, emergency procedures, and resort-specific operating standards A fast-moving environment where organization, composure, accuracy, and sound judgment are essential Opportunities to strengthen communication, coordination, incident management, and security operations skills that can support continued growth within the Security Team A flexible schedule that may include days, evenings, overnight shifts, weekends, holidays, and peak operational periods What You Bring A calm, professional presence and the ability to remain composed when priorities shift or situations become urgent Strong verbal and written communication skills with the ability to gather information, relay instructions clearly, and maintain accurate records Excellent organizational skills and attention to detail when managing calls, radio traffic, incident documentation, and multiple priorities simultaneously Sound judgment and situational awareness when evaluating information and determining appropriate responses A service-minded approach that balances hospitality with safety, security, and operational needs Reliability, accountability, and discretion when handling sensitive information and confidential matters Confidence working independently while remaining connected to the broader Security Team a…

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