Security Dispatch

Location: Detroit, MI | Onsite Position Type: Full-time Department: Public Safety & Security FLSA Class: Non-exempt Union: N/A Reports To: Public Safety & Security Manager / Public Safety & Security Supervisors Parking: Free Secured Onsite Shift: Midnight | 12:00 AM – 8:30 AM | Days Off TBD ABOUT LEGENDS GLOBAL | HUNTINGTON PLACE Legends Global is redefining excellence in live events, venue management, and hospitality. With a global portfolio of 350+ iconic venues and a 360° approach that integrates Partnerships, Premium Experiences, Merchandise, Technology, and Operations, Legends Global delivers world-class results for clients and unforgettable moments for guests. At Huntington Place Detroit — the 16th largest convention center in the United States — that global expertise meets Detroit’s energy, innovation, and resilience. Together, we’re shaping the future of live experiences in the heart of the Motor City. THE ROLE The Security Dispatch position serves as a central communication and coordination point for Huntington Place’s Public Safety & Security operations. This role is responsible for answering incoming calls, dispatching security personnel, monitoring CCTV and access control systems, coordinating responses to emergency and non-emergency situations, and maintaining accurate department records. Working closely with Security Officers, Supervisors, Management, and emergency response partners, the Security Dispatcher helps support the safe, secure, and efficient day-to-day operation of the facility. The ideal candidate remains calm under pressure, communicates clearly, manages multiple priorities, and exercises sound judgment in time-sensitive situations. Essential Duties & Responsibilities Dispatch & Emergency Communications Answer and respond to incoming calls to the Public Safety & Security Operations Center. Receive, assess, prioritize, and dispatch security personnel to emergency and non-emergency calls for service. Coordinate patrol operations through radio, telephone, surveillance, and other communication systems. Communicate effectively with Security Officers, Supervisors, Management, and emergency response personnel. Contact police, fire, EMS, or other emergency personnel as appropriate for medical emergencies, fires, restricted areas, unlawful activity, or other incidents. Monitor and respond to radio communications while maintaining clear and accurate information flow. Remain calm, professional, and composed when managing emergency or high-pressure situations. Security Systems & Monitoring Monitor CCTV systems for emergency and non-emergency incidents throughout the facility. Monitor and operate access control systems. Identify and communicate security concerns, suspicious activity, safety issues, and other incidents requiring response. Coordinate with security personnel to support effective patrol coverage and facility security. Utilize available technology and communication systems to support daily Public Safety & Security operations. Records & Documentation Maintain accurate electronic and written records for the Public Safety & Security department. Complete and maintain incident reports, notifications, and incident logs. Maintain daily activity logs, schedules, patrol assignments, and service requests. Document telephone messages and other operational communications. Ensure records are complete, accurate, timely, and maintained in accordance with department procedures. Perform additional record-keeping duties and operate related equipment as assigned. Team & Facility Support Partner with Security Officers, Supervisors, facility management, and other departments to support daily facility operations. Provide accurate and timely information to internal and external customers. Support a professional, collaborative, and service-oriented team environment. Follow all safety, security, emergency response, and departmental policies and procedures. Perform other duties and responsibilities as assigned by supervision o…

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