Section Chief (Transportation) - Corporate Services and Facilities Department

Work for the IMF. Work for the World. The International Monetary Fund (IMF) is looking to hire an experienced Travel and Transportation professional to lead the Transportation Section in the General Services Division of the Corporate Services and Facilities Department. This position is based at IMF headquarters in Washington, DC. Under the general supervision of the Division Chief and Deputy Division Chief of the General Services Division, the Transportation Section Chief will provide strategic leadership, operational direction, and effective management of the Section’s portfolio, including travel management, transportation programs, vendor and contract oversight, client engagement and duty of care support. Duties And Responsibilities The Section Chief will set the strategic direction for the Transportation Section, ensure effective delivery of the Section’s work program, and provide leadership and mentorship to staff, including development of staff capabilities, performance feedback, and strategic advice to departmental and senior management. Travel Management and Operations Provide overall leadership and oversight of the IMF’s travel program and transportation portfolio, ensuring reliable, cost-effective, and client-focused service delivery including airline, rail, hotel, chauffeur, visa and passport, and travel payment credit card. Develop and implement strategies and service improvements that respond to the evolving travel environment and the operational needs of the Fund. Ensure effective after-hours travel emergency coverage and provide support for worldwide evacuations, working closely with IMF Security, HR, and other relevant stakeholders. Oversee complex, multi-faceted projects and leverage technology to analyze travel data, market developments, and service trends to identify opportunities for efficiency, cost effectiveness, and improved client experience. Provide expert guidance to senior management, departments, overseas offices, and Regional Centers on travel-related services, policies, and operational requirements. Contract and Vendor Management Provide strategic oversight of supplier relationships, outsourced service partners, and vendor performance across the Section’s portfolio. Establish performance expectations, monitor vendor SLAs and key performance indicators, and identify opportunities for improvement, and cost effectiveness. Oversee transportation or travel management procurement processes and resolve complex vendor-related issues and operational performance. Technology, Data, and Innovation Set direction for the effective use of travel technology, data management, reporting, and analytics to support operational decisions and service planning. Evaluate and guide the implementation of technology enhancements, including travel management tools and related platforms. Develop meaningful metrics, dashboards, reports, and forecast information to support management oversight and respond to stakeholder inquiries. Encourage innovation and continuous improvement in processes, systems, and service delivery, while ensuring alignment with Fund policies and operational requirements. Client Engagement, Communication, and Duty of Care Build strong working relationships with clients, departments, overseas offices, Regional Centers, vendors, and other stakeholders to ensure effective service delivery and timely resolution of issues. Develop and execute communication strategies to disseminate information about travel tools, procedures, service updates, and policy changes across the institution. Support the Fund’s duty of care responsibilities by ensuring timely access to reliable travel data and effective coordination during disruptions, emergencies, and other events requiring rapid operational response. Represent the Section and the Department in internal and external discussions on transportation, travel management, and related operational matters. Qualifications And Experience Educational development, typically acquired…

View the full posting and apply