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Secretary/Dispatcher

JWL Transport INC
4 hours ago
Full-time
On-site
Oak Bluffs, MA, United States
$20 - $25 USD hourly
Indeed

Overview As a Secretary/Dispatcher, you’ll keep transportation and office operations moving by coordinating vehicle dispatch, managing calls, and maintaining accurate records. You’ll connect drivers, customers, and internal teams while supporting freight, shipping and receiving, and day-to-day logistics. Your impact: Clear dispatch coordination helps drivers stay informed and customers receive timely updates. Responsibilities Dispatch vehicles using vehicle dispatch software and transportation management systems; track routes and status with Global Positioning System (GPS) tools and Geographic Information System (GIS) data. Manage multi-line phone systems, handle phone calls with professional phone etiquette, and provide responsive customer service. Enter and update shipment, fleet, and dispatch data; prepare documents using Microsoft Office and, where applicable, Oracle Transportation Management or AS400. Coordinate internal communication across transportation, supply chain, and logistics teams, including support for shipping and receiving. Assist with transportation planning, freight coordination, fleet management, and road transportation operations; follow applicable Department of Transportation (DOT) regulations. Requirements Strong communication, phone communication, organizational, typing, and analysis skills. Experience with dispatching, phone call management, data entry, customer service, or transportation management is valuable. Familiarity with transportation management systems, vehicle dispatch software, GPS, GIS, Microsoft Office, Oracle Transportation Management, or AS400 is preferred. Understanding of supply chain, transportation planning, logistics, freight, 3PL (third-party logistics), fleet management, shipping and receiving, or road transportation operations is an asset. Ability to coordinate details accurately and communicate clearly with drivers, customers, and internal teams. Pay: $20.00 - $25.00 per hour Expected hours: No more than 40.0 per week Work Location: In person

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