[Seasonal] Ticket/Will Call Agent

Description: [Seasonal] Ticket/Will Call Agent National Western | Denver, CO About National Western We are National Western—an organization rooted in more than 120 years of history and driven by a mission to strengthen American agriculture through education, youth development, and community connection. We are stewards of the Western way of life, grounded in the values of courage, pride, integrity, grit, and loyalty. Each January, we bring this mission to life through the legendary National Western Stock Show—one of the world’s premier Western lifestyle, rodeo and livestock entertainment events—welcoming hundreds of thousands of guests from across the globe. Beyond the Stock Show, we operate The Legacy, a world-class, year-round destination for events, experiences, and cultural connection in the heart of Denver. We are more than an event—we are a brand that lives at the intersection of heritage and culture, shaping how Western lifestyle shows up in the modern world. Position Summary As a Ticket/Will-Call Agent at the National Western Stock Show, you will be a primary point of contact for guests, responsible for providing courteous and efficient service in all ticketing and will-call interactions. Your duties include answering guest questions, filling ticket orders accurately and quickly, and processing payments. Following all Ticket/Box Office policies, you’ll ensure guests have a smooth experience by helping minimize wait times, balancing urgency with a welcoming demeanor. The ideal candidate is a friendly, service-minded individual with a strong background in customer service and cash handling. You excel in a fast-paced environment and are dedicated to making each guest interaction positive and seamless. Calm under pressure, you demonstrate a natural ability to address guest inquiries and needs with a professional, courteous approach. Organized, reliable, and detail-oriented, you’re ready to help deliver an outstanding guest experience. Reports to: Executive Director, Ticket Operations Duties & Responsibilities Provide exceptional customer service to all guests, representing NWSS courteously and professionally in any public-facing situation. Process ticket orders accurately and in a timely manner, ensuring correct seating and event information. Manage will-call orders, ensuring smooth distribution and quick resolution of guest inquiries. Process payments, issue receipts, and maintain cash-handling accuracy in compliance with Ticket/Box Office procedures. Answer guest questions regarding ticketing, event schedules, and general event information, providing knowledgeable and clear responses. Follow all Ticket/Box Office policies and procedures, adhering to security and guest privacy standards. Work to minimize wait times for guests by maintaining a sense of urgency without compromising customer service quality. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Requirements: Desired Experience, Skills, & Abilities Background in customer service or ticketing is highly preferred, with strong interpersonal skills. Experience in cash handling and payment processing, with a commitment to accuracy. Able to work variable hours, including early mornings, late nights, weekends, and holidays during the 16 days of Stock Show (January 9th-January 24th). Detail-oriented with the ability to multitask in a fast-paced environment. Fluent in English, with excellent verbal communication abilities; bilingual skills are a plus. Able to work independently and collaboratively, with a positive, solution-focused attitude. Working Conditions National Western Complex is a multi-purpo…

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