Seasonal - Temporary Computer-Aided Dispatch (CAD) Administrator

"Applicants must be currently authorized to work in the United States on a full-time basis." Position Overview Salary Range: $40/hour Work Schedule: Position will work minimal hours/week with days and hours being varied. Required Application Attachments: Resume Job Summary: Under direction, performs a variety of day-to-day CAD administration duties to include configuration, maintenance, protocol/response-plan maintenance, testing, and operational support of the Computer-Aided Dispatch (CAD) system used by the Billings Emergency Communications Center and associated public safety agencies. Will work closely with IT support for system-related work, maintenance, network connectivity, or other technical factors; broader IT infrastructure, network, cybersecurity, hardware, and enterprise technology responsibilities remain with the appropriate IT personnel. Scope of Responsibility: This position primarily supports the operational maintenance of the 911 Center's CAD system, including authorized updates to protocols, response plans, and related CAD data. Responsibilities are focused on public safety communications operations and do not include general IT administration, infrastructure management, or independent administration of system security and access controls. Essential Duties and Responsibilities CAD Administration and Operational Maintenance Maintain and update authorized CAD configuration data, response plans, protocols, and related operational information. Review CAD data for accuracy, consistency, and alignment with established 911 Center policies, dispatch procedures, and response requirements. Maintain documentation of CAD configurations, changes, testing, and related procedures. Support the continued accuracy and reliability of CAD functionality used by dispatch personnel. Protocol and Response-Plan Support Review, maintain, and update EMD, EFD, and EPD protocols and related response-plan information as authorized and as operational needs require. Apply knowledge of emergency dispatch operations and established protocols to help ensure CAD information supports appropriate call processing and response recommendations. Significant CAD configuration changes, system-related work, changes affecting the broader technology environment, and work with potential impacts to system security or other City systems must be coordinated with the appropriate IT personnel and completed in accordance with established approval and change-management procedures. Systems Maintenance Perform routine CAD configuration and maintenance in accordance with established procedures. Coordinate with Information Technology and the CAD vendor to resolve issues outside the scope of the position. Conduct testing before and after protocol system upgrades and significant configuration changes. Maintain the integrity and accuracy of CAD operational data. Perform other duties as assigned. Qualifications and Skills Required Qualifications and Skills Two (2) years’ work experience in project management, reviewing, testing, and validating CAD data changes to ensure accuracy and minimize operational impacts. Familiarity with emergency medical dispatch (EMD), emergency fire dispatch (EFD), and emergency police dispatch (EPD) protocols and quality assurance requirements. Knowledge of emergency dispatch operations, including call processing, dispatch procedures, response assignments, and the use of Computer-Aided Dispatch (CAD) systems. Must be able to pass a State and Federal criminal background check Preferred Qualifications and Skills Previous experience administering, maintaining, or supporting a public safety CAD system, preferably Tyler Technologies New World CAD. Coordinate protocol and response-plan updates with 911 Center management, IT, and other appropriate stakeholders. Physical Demands and Working Conditions Work is in a normal office environment. Intermittent effort involving lifting of amounts between 5 and 25 pounds required. Work requires high atte…

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