Sea Logistics Operational Key Account Manager - Program Manager

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ Are you passionate about transforming supply chains, driving operational excellence, and building long-term partnerships with global customers? Kuehne+Nagel is looking for a Sea Logistics Operational Key Account Manager (Program Manager) to join our Operational Key Account Management team. In this role, you will serve as the operational leader and trusted advisor for one of our strategic customers, ensuring the successful delivery of complex ocean freight and supply chain solutions across the Americas. You will act as the bridge between customer expectations and operational execution, leveraging data, technology, and process improvement initiatives to drive performance, strengthen customer satisfaction, and unlock long-term supply chain value. This is a highly visible role that requires a unique combination of operational expertise, program management capabilities, analytical thinking, and strong stakeholder management skills. You will collaborate with cross-functional teams across regions, influence senior stakeholders, and help shape the future of our customer's supply chain strategy. How you create impact Serve as the primary operational point of contact for strategic customer accounts, ensuring delivery against customer commitments and service expectations. Develop and maintain strong customer relationships while acting as a trusted advisor and escalation point for operational matters. Gain a comprehensive understanding of customer supply chains and become the operational subject matter expert for the assigned account. Manage and coordinate complex ocean freight, order management, and supply chain programs across multiple countries and stakeholders. Monitor operational performance through KPIs, dashboards, and reporting tools, ensuring service commitments are consistently achieved. Analyze operational data and identify root causes of service disruptions, performance gaps, and process inefficiencies. Lead continuous improvement initiatives that enhance visibility, efficiency, customer experience, and supply chain performance. Collaborate with customer stakeholders, operational teams, customer care centers, transportation providers, and systems experts to execute customer-specific solutions. Support implementation of new business, operational onboarding projects, process enhancements, and system integrations. Utilize operational insights and customer intelligence to support commercial growth opportunities and strategic account development. Create, maintain, and optimize standard operating procedures, governance processes, and documentation standards. Facilitate business reviews and present operational performance, project updates, risks, and improvement opportunities to internal and external stakeholders. Identify operational risks proactively and coordinate mitigation plans across the Kuehne+Nagel network. Promote automation, digitalization, and process standardization initiatives to improve overall supply chain effectiveness. Act as a strategic partner in developing long-term supply chain value roadmaps and continuous improvement programs for the customer. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What we would like you to bring 5+ years of experience in Sea Logistics, Freight Forwarding, Supply Chain Management, Operational Key Account Management, Program Management, or Order Management environments. Strong understanding …

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