Sea Logistics Operational Care Manager, Import

It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.‎How you create impactThe Sea Logistics Operational Care Import Manager leads a team responsible for delivering high-quality import operations while driving operational efficiency, productivity, and profitability. This role oversees the Operational Care Center (OCC), ensuring shipments are managed accurately, efficiently, and in line with customer expectations. The successful candidate will focus on developing team capabilities, improving processes, and supporting the continued growth of Kuehne+Nagel's Sea Logistics business. They will build strong relationships with carriers, vendors, and internal stakeholders to ensure exceptional service delivery and operational performance. In addition, they will ensure Health Chain and other Sea Logistics shipments are managed in compliance with GxP requirements, transportation regulations, company policies, and customer-specific guidelines.Lead, coach, and develop a team of Operational Care Center (OCC) professionals, fostering a culture of collaboration, continuous improvement, and operational excellence.Partner with Customer Care and Operations leadership to identify process gaps and implement solutions that improve service quality and the customer experience.Drive workflow optimization initiatives to improve efficiency, productivity, and scalability.Develop and deliver training, mentoring, and professional development programs for team members.Build and maintain strong relationships with carriers, suppliers, and other key partners.Identify operational risks and implement contingency plans to minimize disruptions and ensure service continuity.Monitor KPIs and performance metrics to drive continuous improvement and operational excellence.Provide guidance and support to OCC Specialists, helping them resolve issues and make informed decisions.Ensure timely, accurate, and customer-focused communication throughout the shipment lifecycle.Analyze performance trends and identify opportunities to improve processes, productivity, and service levels.Support Healthcare Logistics (Health Chain) operations, ensuring compliance with GxP requirements, training standards, and customer-specific protocols.Ensure compliance with Kuehne+Nagel Quality, Safety, Health, and Environment (KNQSHE) policies, procedures, and regulatory requirements.Promote a high-performance, customer-focused culture while maintaining quality and compliance standards.If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.This job posting relates to an available role and not a future talent pool.What we would like you to bring5+ years of experience in Sea Logistics Freight Forwarding, preferably in import operations.3+ years of people leadership experience, including coaching and developing teams.Experience managing operational performance and driving process improvements in a logistics or supply chain environment.Strong understanding of import regulations, compliance requirements, and industry best practices.Experience working with carriers and managing relationships with internal and external stakeholders.Ability to use KPIs, reporting tools, and performance metrics to drive business results.Project management experience, including leading initiatives from planning through implementation.Strong commercial awareness and the ability to balance customer needs with operational and business objectives.Strong communication, problem-sol…

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