School Client Systems Analyst
Calgary Board Of EducationMission The Calgary Board of Education (CBE) is the largest school board in western Canada with over 144,000 students and 16,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals. When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success. Competition Info Competition Close Date: Thursday, October 15, 2026, at 11:59 p.m. Calendar: 12 Month Salary: Staff Association Grade I, $49.30 - $60.83/hour FTE: 1.0, 35 Hours per Week Position Description Purpose Reporting to the Supervisor of On-Site Support, this job ensures that all technology required for new sites, relocated sites, and modernized sites is effectively planned, transitioned, implemented, and supported. The role provides oversight of legacy telephony systems and their integration with complementary technologies, with accountability for sustaining day to day operational effectiveness and continuity of service. The role also strengthens relationships with key school contacts and business partners through effective business relationship management and active cross functional collaboration. In addition, the role is responsible for conducting business analysis that supports informed decision making, alignment of technology solutions with operational needs, and ongoing improvement of services within this portfolio. Finally, the role also maintains the departments process library including its governance, maintenance of artifacts, and engagement with subject matter expertise and operational teams to support process clarity, improve compliance, and strengthen operational effectiveness. Accountability This job is accountable for: The organization, coordination, and installation of client technology environments in new schools, site modernization, and program moves. Bridging the gap between school/service unit stakeholders and Client Technology Services (CTS) technical teams ensuring that available user technologies solutions are fit for purpose and effective. Ensuring CBE’s analogue and SIP based telephony solutions are available, properly maintained and enhanced. Oversight of the department’s process catalogue practice including supporting the development, documentation, maintenance, and continuous improvement of the departments processes and procedures. Responding to technology outages and issues, either independently or through leading a troubleshooting team to ensure timely resolution by conducting root cause analysis. Establishing and maintaining strong vendor relationships to ensure reliable delivery of products and services. Overseeing the inventory of computer cart components and locking mechanisms to ensure adequate stock levels. Major responsibilities Client Technology Deployment for New Schools, Program Moves and Modernizations Engage early with project teams to understand technology requirements, operational needs, timelines, and budget parameters. Advise school leadership on technology standards, available options, and appropriate solutions that align with district architecture and lifecycle strategies. Interpret floor plans, room layouts, and construction drawings. Document device counts, peripherals, audio visual components, and infrastructure needs for each project. Coordinate with procurement, vendors, and internal technology teams to support purchasing and delivery schedules. Lead the planning and execution of technology deployment activities, including imag…