School Bus Dispatcher

Fowlerville Community Schools Job Description: School Bus Dispatcher Department: Transportation Salary: $17.00–$18.00 per hour Paid Time Off: 5 sick days and 1 personal day per school year Schedule: Monday–Friday, 1:00 p.m.–5:00 p.m., 185 days per year Posting Notice: Due to the timing of this posting, the District reserves the right to interview candidates as applications are received and may conduct interviews and extend an offer of employment prior to the posting deadline if a qualified candidate is identified. Position Summary Fowlerville Community Schools is seeking a dependable, organized, and customer-service-oriented individual to serve as a School Bus Dispatcher. This position is responsible for coordinating daily transportation operations, communicating with bus drivers and families, maintaining accurate transportation records, and providing clerical and administrative support to the Transportation Department. The ideal candidate will possess strong communication and organizational skills, proficiency with computers and office technology, and the ability to multitask in a fast-paced environment. This individual must be able to prioritize responsibilities, respond professionally to changing situations, and work collaboratively with transportation staff, students, families, and District personnel. The selected candidate must also be willing to complete the necessary training and licensing requirements to obtain a Commercial Driver's License (CDL) Class B with Passenger (P) and School Bus (S) endorsements. Essential Duties and Responsibilities Transportation Operations and Dispatching Coordinate and dispatch school buses to support safe, timely, and efficient transportation services. Assist with scheduling, organizing, and updating daily bus routes and transportation assignments. Maintain accurate route information, bus stop locations, driver assignments, and transportation schedules. Communicate promptly with drivers and transportation personnel regarding route changes, delays, emergencies, and other operational updates. Monitor daily transportation activities and assist in resolving scheduling conflicts or unexpected transportation needs. Work collaboratively with bus drivers, mechanics, and the Transportation Supervisor to support efficient department operations. Assist with coordinating transportation coverage when drivers are absent or routes require adjustments. Clerical and Administrative Responsibilities Answer incoming telephone calls, respond to inquiries, and direct communications to appropriate personnel. Provide professional, courteous customer service to parents, students, staff, and community members. Perform general clerical duties, including data entry, filing, document preparation, recordkeeping, and correspondence. Utilize computerized transportation routing programs, student information systems, email, and other District software applications. Maintain accurate electronic and paper records related to transportation operations. Assist with organizing transportation documents, schedules, reports, and departmental communications. Demonstrate the ability to multitask, prioritize competing responsibilities, and meet deadlines in a busy office environment. Maintain confidentiality of student, family, and employee information in accordance with District policies and applicable regulations. Assist with other administrative and office duties as needed. Communication and Customer Service Serve as a professional and helpful point of contact for transportation-related questions and concerns. Communicate clearly and effectively with parents, drivers, building personnel, and District administration. Respond to inquiries and concerns with patience, professionalism, and sound judgment. Maintain positive working relationships with students, families, coworkers, and supervisors. Demonstrate flexibility and adaptability when responding to changing transportation needs or unexpected situations. Additio…

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