Scheduling Coordinator / Dispatcher / Project Manager

About Us Blue Streak Lighting & Electric is a professional electrical contractor specializing in lighting maintenance, electrical repairs, and LED upgrades for commercial and HOA properties. We are known for responsive service, clear communication, and dependable follow-through. Position Overview We are seeking a reliable, detail-oriented, and energetic Service Coordinator to join our team full-time, Monday through Friday, at our Santa Clara office. This is a fast-paced scheduling and dispatch role that combines project coordination and customer service. Your main priorities will be keeping customers informed, scheduling and confirming appointments with commercial property managers, and coordinating technicians so work moves forward efficiently. This position will keep you busy. We handle a high volume of emails, calls, and active service requests, so you should enjoy staying engaged throughout the day and keeping track of multiple moving pieces. You’ll need to learn our processes quickly, follow them consistently, and collaborate with technicians and office staff to bring tasks through to completion. The ideal candidate is friendly and confident on the phone, highly organized, and proactive about follow-up. You take ownership of your work, ask questions when needed, and help keep both your own tasks and shared projects on track. Key Responsibilities Customer Service & Communication Answer and manage multiple phone lines with a professional and friendly demeanor Serve as the first point of contact for incoming service requests Gather accurate job details and set clear expectations for next steps Keep customers and property managers updated on scheduling, job progress, delays, and outstanding items Schedule and confirm service appointments with commercial property managers and other customer contacts Respond promptly and clearly to customer inquiries by phone and email Dispatch, Scheduling & Project Coordination Schedule and dispatch service technicians efficiently, taking job requirements, availability, and technician capabilities into account Learn each technician’s skills, strengths, and areas where additional support may be needed to help match the right person to each job Enter complete and accurate service requests, work orders, and notes into the scheduling system Monitor active jobs and follow up on pending or delayed items Coordinate with technicians and office staff to resolve scheduling changes and keep work moving Track next steps and help ensure service requests and projects are followed through to completion Administrative Support & Teamwork Manage a busy shared inbox by routing, assigning, responding to, and tracking emails Follow established procedures for intake, scheduling, documentation, and customer follow-up Maintain accurate records through consistent data entry and organized digital and paper files Collaborate with the office team to manage priorities and meet commitments Identify opportunities to improve workflows and help update processes as needs evolve Assist with general office tasks and project coordination as needed Qualifications Strong computer skills, including Google Docs, Sheets, and Drive , and the ability to learn scheduling and dispatch software Clear, professional verbal and written communication skills Strong organizational skills and excellent attention to detail Ability to manage a high volume of emails, calls, and tasks while maintaining accuracy and follow-through Confidence prioritizing work and adapting when schedules or customer needs change Comfortable working with numbers, lists, percentages, and basic spreadsheet functions Ability to learn processes quickly, follow established procedures, and contribute thoughtful suggestions for improvement A collaborative attitude, dependable work habits, and a willingness to take initiative Experience in service coordination, dispatch, scheduling, or a similar customer-facing administrative role is a plus Schedule & Location Full-…

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