Scheduling Coordinator/ dispatcher

Professional Fire Protection has been proudly serving the Ottawa area since the early 1990s. We are seeking a highly organized, motivated, and detail-oriented individual to join our team as a Scheduling Coordinator . The successful candidate will play an important role in the day-to-day operations of our office, ensuring technicians, customers, and suppliers are coordinated efficiently and professionally. Responsibilities will include, but are not limited to: Scheduling and Coordination: Schedule and coordinate fire alarm and sprinkler technicians for inspections, repairs, and service calls. Supplier Communication: Communicate with suppliers to obtain pricing, request quotes, and order necessary materials. Customer Service: Answer incoming phone calls and respond to emails in a professional and timely manner. Administrative Support: Perform general office and administrative duties to support daily operations. Organization: Maintain accurate scheduling records, coordinate appointments, and assist with the overall flow of office operations. Qualifications Previous experience in office administration, scheduling, or a coordination role is considered an asset. Excellent organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines. Strong verbal and written communication skills in English. Professional and courteous telephone and email communication skills. Strong computer skills, including Microsoft Outlook, Word, and Excel. Ability to coordinate schedules, manage appointments, and communicate effectively with technicians, customers, and suppliers. Strong attention to detail and accuracy when entering information, preparing documentation, and maintaining records. Ability to work independently with minimal supervision while contributing positively to a team environment. Excellent problem-solving skills and the ability to adapt to changing schedules and priorities. Experience in the fire protection is considered an asset. Benefits Dental care Disability insurance Employee Assistance Program (EAP) Extended health care Life insurance On-site parking Paid time off Tuition reimbursement Vision care Join Our Team If you are an organized, motivated individual who enjoys working in a fast-paced office environment and is looking to become part of an established and growing company, we would love to hear from you. Job Types: Full-time, Fixed term contract Pay: $23.00-$25.00 per hour Education: DCS / DEC (preferred) Experience: administrative assistant: 2 years (required) Scheduling/Coordinating: 2 years (required) Work Location: In person

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