Scheduling Coordinator

Scheduling Coordinator — Job Description Reports To: Sales Manager Locations Supported: All Seven Peaks locations Work Location: Mesa, Arizona Hours: Monday - Friday 8 am - 4 pm Pay Rate: $23.00 - $26.00 POSITION PURPOSE The Scheduling Coordinator manages customer delivery scheduling and communication from sales handoff through successful delivery. This role coordinates with Sales, Supply Chain, Logistics, and Fulfillment to ensure accurate scheduling, proactive communication, and a positive customer experience. CORE RESPONSIBILITIES Customer Communication & Scheduling Contact customers within 48 hours of purchase to coordinate delivery. Serve as the primary contact for delivery scheduling, confirmations, updates, and customer inquiries. Communicate delivery expectations, preparation requirements, and schedule changes promptly. Coordinate customer rescheduling and resolve delivery-related concerns. Order & Site Verification Verify incoming orders contain complete customer and delivery information. Confirm delivery addresses, contact information, site accessibility, unloading capabilities, and special requirements. Coordinate with Supply Chain and Fulfillment to verify product readiness before confirming delivery appointments. Identify potential delivery challenges and address them before dispatch. Delivery Calendar & Coordination Maintain an accurate master delivery calendar across all locations. Coordinate with Logistics to confirm carrier availability and transportation capacity before committing to delivery dates. Communicate confirmed schedules and changes to Fulfillment to ensure timely order preparation. Monitor upcoming deliveries to identify scheduling conflicts, capacity limitations, and potential delays. Delivery Tracking & Problem Resolution Monitor scheduled deliveries and proactively address disruptions. Coordinate with Logistics, Fulfillment, and Sales to resolve delivery issues. Keep customers informed of delays, changes, and resolutions. Ensure delivery-related issues are followed through to resolution. DEPARTMENTAL COORDINATION Sales: Provides complete order information and establishes customer delivery expectations. Supply Chain: Confirms product availability and estimated readiness dates. Logistics: Manages carrier sourcing, transportation capacity, routing, and freight costs. Fulfillment: Prepares and loads orders according to confirmed delivery schedules. Scheduling Coordinator: Owns customer scheduling, delivery communication, and calendar accuracy. DECISION AUTHORITY The Scheduling Coordinator independently manages routine scheduling, customer communication, and standard rescheduling within company guidelines. Major scheduling changes, transportation cost exceptions, and operational disruptions are escalated to the appropriate manager. KEY PERFORMANCE INDICATORS Performance is measured through the following metrics: Customer Contact Rate: 95%+ within 48 hours. Scheduling Accuracy: 98%+. First-Time Delivery Success: 98%+. Customer Delivery Complaints: Tracked and reviewed monthly. Performance targets may be adjusted by management. ROLE EXPECTATIONS The Scheduling Coordinator is expected to be organized, detail-oriented, proactive, and customer-focused. Success requires accurate scheduling, clear communication, strong departmental coordination, and the ability to identify and resolve issues before they impact Reasonable Accommodation and Equal Opportunity Seven Peaks Fence & Barn provides equal employment opportunity in accordance with applicable law. Reasonable accommodations will be considered for qualified applicants and employees with disabilities and for other needs protected by applicable law. Applicants or employees who need an accommodation should contact Human Resources. The company will engage in an individualized interactive process, as applicable, to identify effective accommodations unless doing so would impose an undue hardship under applicable law. Medical information obtained through …

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