Scale House Operator

Overview The Scale House Operator is responsible for accurately weighing inbound and outbound trucks, processing customer transactions, maintaining shipping and receiving records, and providing excellent customer service to drivers, customers, and vendors. This position serves as a key point of contact for daily operations and ensures all material movements are properly documented and recorded. Responsibilities Operate truck scale systems to accurately weigh inbound and outbound vehicles. Generate scale tickets, delivery tickets, bills of lading, and other shipping documents. Verify customer orders and ensure materials loaded match order specifications. Enter and maintain accurate data in inventory, dispatch, and accounting systems. Coordinate with dispatch, warehouse, terminal, and transportation personnel regarding material shipments and deliveries. Coordinate with warehouse staff to load and unload trucks using forklifts, pallet jacks, and other material handling equipment while adhering to safety protocols. Manage inventory records by conducting stock counts, updating records in warehouse management systems. Ensure compliance with company policies, safety requirements, and regulatory standards. Provide excellent customer service by communicating effectively with drivers, carriers, and internal teams regarding shipment status or discrepancies. Maintain a clean, organized scale house area, ensuring all safety procedures are followed during operations involving packaging, order picking, and order fulfillment. Report operational issues, equipment concerns, or customer complaints to management promptly. Assist with administrative and clerical duties as needed. Qualifications Ability to perform basic math calculations accurately for weighing and inventory purposes. Skilled in operating forklifts, pallet jacks, RF scanners, and other warehouse equipment safely; forklift certification is preferred. Excellent data entry skills combined with proficiency in Microsoft Office applications for reporting and documentation tasks. Customer service-oriented mindset with clear communication skills to interact effectively with drivers and team members. Strong organizational and multitasking abilities. Ability to work independently and in a fast-paced environment. Physical Requirements Prolonged periods of sitting, standing, and computer work. Ability to occasionally lift up to 50 pounds. Ability to work in an office environment with frequent interaction with truck drivers and plant personnel. Ability to work extended hours and overtime as business needs require. Work Environment Office environment within a bulk cement terminal, distribution facility, or materials operation. Frequent interaction with commercial truck drivers, vendors, and customers. Exposure to outdoor conditions when interacting with scale traffic and terminal operations. This position is based at a remote terminal facility where portable restroom facilities (porta-potties) are provided. Traditional indoor restroom facilities are not available on site. Pay: $18.00 - $21.00 per hour Expected hours: 32.0 – 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you comfortable working around truck traffic, dust, noise, and varying weather conditions? Y/N Are you comfortable working at a facility that utilizes portable restroom facilities and does not have traditional indoor restroom? Y/N If offered employment, are you willing to consent to a pre-employment drug screening and background check? Y/N Experience: scale house: 1 year (Preferred) Forklift: 1 year (Preferred) Data entry and Microsoft Office: 1 year (Preferred) Language: Spanish (Preferred) Ability to Commute: Wilmington, NC 28412 (Preferred) Work Location: In person

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