SAP TM Lead /Architect- SME
TekvividRole: SAP TM Lead /Architect- SME
Location: Fargo, GA (Travel/ Remote)
Experience: 10 15 years
Role Summary
The SAP Transportation Management (TM) Subject Matter Expert (SME) is responsible for providing functional expertise and coordination for SAP TM services within the Application Management Services (AMS/CAS) landscape. The SME supports the Application Service Manager (ASM) in customer eng
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agements, service delivery governance, prioritization, de-escalation activities, change reviews, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards.
Responsibilities
• Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP TM.
• Act as a senior functional expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
• Review and validate functional Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
• Advise customers and delivery teams on SAP TM standardization, optimization, process improvements, and system enhancements.
• Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
• Act as the functional coordination point within the delivery team for SAP TM-related activities.
• Coordinate and review change, testing, enhancement, and improvement activities to ensure compliance with delivery standards.
• Identify opportunities for process automation, standardization, and operational efficiency improvements.
• Mentor team members, share domain expertise, and promote continuous knowledge development.
• Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.
Key Tasks
• Act as the primary functional contact for SAP TM-related topics within the core delivery team.
• Ensure efficient service delivery and continuous value addition to the customer.
• Coordinate functional activities across core team members.
• Conduct internal status meetings in collaboration with the ASM, focusing on SAP TM service performance and critical issues.
• Identify, assess, and mitigate functional risks impacting business operations or service delivery.
• Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
• Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
• Validate functional Change Requests raised by consultants, including:
• Solution approach review
• Effort estimation validation
• Resource requirement assessment
• Impact and risk analysis
• Support the ASM and delivery team by:
• Participating in customer meetings and service reviews
• Presenting SAP TM-specific topics during project kick-offs and governance discussions
• Supporting functional de-escalation activities
• Prioritizing incidents, service requests, defects, and enhancement activities
• Provide recommendations for transportation process optimization, logistics improvements, automation initiatives, and continuous improvement opportunities.
Required Skills
• Strong hands-on experience in SAP Transportation Management (TM).
• Expertise in:
• Transportation Planning and Execution
• Freight Order Management
• Freight Unit Management
• Freight Settlement
• Carrier Selection and Management
• Route Planning and Optimization
• Transportation Charge Management
• Transportation Cockpit
• Transportation Requirement Management
• Shipment Planning and Monitoring
• Logistics Network Modeling
• Tendering Processes
• Freight Cost Calculation and Settlement
• Event Management and Tracking
• Transportation Reporting and Analytics
• Strong unders