SAP Technical Analyst II - Logistics

Mission of the Role ***This position is based in our SICK, Bloomington MN campus. The person will work in office four days a week and can remotely work one day a week. This position drives the design, implementation, rollout, and continuous improvement of modern SAP logistics solutions in a global environment. The role combines strong business process expertise with hands-on knowledge of SAP S/4HANA, decentralized and embedded SAP Extended Warehouse Management (EWM), system integration, testing, training, and operational support. The SAP Technical Analyst II actively shapes scalable global solutions, evaluates new technologies, and works closely with international business and IT teams. Key Responsibilities Service and Support Able to support the business in describing business requirements at a technical level without losing business need so global team can collaborate on options. Own and rectify medium to complex incidents within SAP applications of respective SAP module(s) without escalation by providing known working solutions. Prioritize, troubleshoot and resolve global tickets based on business impact through global ticketing tool. Able to assist and/or take over global tickets. Escalate complex incidents. Possess deep specialized knowledge in own functional area (or how they relate to the business). Performs problem solving in terms of ITSM by foreseeing issues and seeking to resolve them before they happen. Is able to support other functional areas with some assistance through basic understanding of how respective SAP module(s) integrate. Performs root cause analysis, ABAP, reading/debugging and interface support. Build queries independently. Project Participate in SAP projects (i.e. roll outs) and complete work tasks assigned with limited or no support. Involvement in projects that bring third party solutions and interfaces into the business efficiency gains to the business. Easily able to understand and gather requirements from the business and translate functional requirements into technical requirements, presenting options and contributes to decision making with long-term goals in mind. Take over tasks from headquarters development team to configure or realize new functionalities. Documentation and Training Extend or create documents for use in training and support for users in all facets of the day to day operational activities. Create and maintain a repository of documentation created to help capture knowledge for improve response times. Train key users on new template functionalities in cross-functional departments as needed. Process Proactive in identifying local process optimizations and proposes improvements where feasible to avoid future occurrences as a global solution. Fully grasp why things are structured a certain way to solve a certain set of problems in time. Easily able to share and talk to regional business processes. Collaboration/Communication Take on global priorities and reflect back to the business to manage expectations as to what is possible and escalates as required. Discern technical requirements and explain the real business need and impact to the region. Conduct onboarding in respective functional area. Build test scenarios for new functionalities in cross-functional areas and conducts testing in with limited or no support. Clearly define process for testing new functionalities and document findings in detail. Meeting Enhance the respective SAP module(s) community among the Key-Users by holding regular key-user meetings, track topics, etc. seeking for automation and ongoing efficiency gains. Work as an extension of the SICK global IT headquarter departments and specifically with the functional teams within SICK AG in the respective SAP module(s) support teams. Proactive participant in the Process User Group of respective SAP module(s). Serve as a regional multiplier in the Process User Group of respective SAP module(s) Key Qualifications Education and Experience: Bachelor’s degree in Infor…

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