SAP SD Application Support (AMS) Consultant

Packaged Application Development Team Lead/Consultant | Mid-Level | Full time Job No. R00369942 | Raleigh, NC We Are: Accenture is a leading business reinvention and technology company that helps the world's foremost enterprises reinvent by building a strong digital core and harnessing the power of AI to create value at speed across industries. Our ambition is to be the reinvention partner of choice for our clients, lead in the safe and widespread adoption of AI, and be the most client-focused, AI-enabled, great place to work in the world. Our approximately 814,000 people combine proprietary assets and platforms, deep process and industry expertise, and strong ecosystem partnerships to deliver end-to-end solutions and measurable outcomes at scale. Our Reinvention Services span Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, backed by advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients in more than 120 countries and, in fiscal 2026, generated revenue of $74.2 billion. Visit us at accenture.com. You Are: An experienced SAP SD (Order-to-Cash) professional with hands-on experience, including with SLA-driven Application Management Services (AMS). Based onshore, you are the face of the OTC support team at the client: the primary point of contact for business and IT stakeholders, and the link between the client and an offshore team of up to 10 consultants. You bring strong functional depth, a service-first mindset, and calm decision-making under pressure. Experience supporting retail clients in a high-volume order environment is preferred. The Work: Own SAP SD/OTC production support from the client location, ensuring stable operations and SLA compliance across incidents, service requests, and problems. Work directly with business users and process owners to understand issues, gather requirements, and agree priorities. Coordinate the offshore team, handing over work clearly across time zones and making sure the client gets quality, on-time delivery. Deliver enhancements and change requests through ITIL-based service processes. Lead governance reviews, handle escalations, and drive continuous improvement with client stakeholders. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Based in, or open to working from, Raleigh or Greensboro, North Carolina is preferred (and willingness to work flexible hours for time-zone overlap and critical incidents) Here's what you need: Minimum of 3 years of hands-on SAP SD experience, including experience in a SLA-driven AMS / production support role. Minimum of 2 years of strong configuration skills experience across sales, pricing, delivery, billing, and credit management, with solid cross-module integration knowledge (MM, FI, WM/EWM). Working knowledge of IDocs, SAP Notes, and SAP Support (OSS) incident handling. Minimum of 1 year of proven experience in an onshore lead role, coordinating offshore teams of up to 10 consultants. Minimum of 1 year of client-facing experience managing senior stakeholders, escalations, and service governance. Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience Bonus points if: You have Retail experience, including retail master data and processes (IS-Retail / S/4HANA Retail, POS, omnichannel); retail fashion process knowledge is a plus. You have hands-on experience in pricing and ATP; Advanced ATP and supply assignment (including setup via Fiori apps) is good to have. You have experience with contract processing, shipment processing, and third-party sales / consignment processes. You have Integration with third-party warehouse management systems (WMS / 3PL) for shipping experience You have experience with EDI interface monitoring and troubleshooting (850, 855, 856, 81…

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