SAP NS2 Senior Support Engineer (Ariba Downstream)

Company Description NS2 COMPANY DESCRIPTION SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer Job Description Solution Support Engineering — SAP Ariba Downstream SAP NS2 is seeking a Solution Support Engineer to support SAP Ariba Downstream products, including Buying and Invoicing, Catalogs, and Guided Buying. What you’ll bring Bring your technical troubleshooting skills, customer focus, and ability to independently resolve complex SAP Ariba Downstream issues. You will apply sound judgment, communicate clearly with customers and stakeholders, and contribute to high-quality support in a secure cloud environment. What you’ll build You will provide end-to-end technical support by managing service requests, troubleshooting issues, performing root cause analysis, and collaborating with support and development teams to resolve defects. You will create reusable knowledge content, identify proactive improvement opportunities, and support escalations, Priority 1 incidents, and on-call coverage as needed. Where you belong At SAP NS2, you will join a customer-focused Secure Cloud Support organization. You will collaborate with global support engineers, product teams, and stakeholders to deliver reliable, secure, and high-quality support for national security and critical-infrastructure customers. Qualifications Experience supporting SAP Ariba Downstream applications, including Buying and Invoicing, Catalogs, Guided Buying, or related procurement solutions. Ability to manage concurrent service requests while meeting SLAs, support KPIs, and customer communication expectations. Experience troubleshooting complex issues, reproducing defects, and performing root cause analysis. Knowledge of procurement processes, including purchase orders, invoices, catalogs, reconciliation, contracts, and sourcing. Experience collaborating with development teams on defect reporting, prioritization, validation, and resolution. Technical familiarity with SQL, XML/JSON, SOAP, HTTP, SAML/SSO, log analysis, or browser troubleshooting. Ability to participate in escalation support, including Priority 1 incidents, war rooms, and rotational on-call coverage. Additional Information All your information will be kept confidential according to EEO guidelines. About SAP With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to naviga…

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