SAP MM Support Consultant - L1/L2 Support

Employment Eligibility Statement Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time. Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Summary SAP MM Procurement, Inventory and Sales Support Consultant: The SAP MM Support Consultant will provide L1/L2 functional support for procurement, inventory, material movements, receiving, shipping, master data, and related sales or outbound processes. The consultant will help maintain material availability and continuity across manufacturing and logistics operations. Job Description The selected candidate will: Provide L1/L2 production support within an enterprise SAP AMS environment. Manage assigned incidents, service requests, problems and operational tasks through resolution or structured escalation. Work with ITSM tools such as ServiceNow for ticket updates, assignment, tracking and closure. Provide clear, concise, complete and timely communication to business users and technical stakeholders. Participate in shift handovers, operational reviews, CAB activities and major-incident calls, as applicable. Maintain runbooks, knowledge articles, known-error records and support documentation. Support planned activities, releases, hypercare, month-end processing and disaster-recovery events, as rostered. Follow approved access-control, production-change, Firefighter and segregation-of-duties procedures. Identify recurring issues and recommend automation, incident-reduction and process-improvement opportunities. Coordinate with internal L3 teams, infrastructure teams, middleware teams, security teams and external service providers where necessary. Work in a shift-based production-support environment, including on-call support where required. Key Responsibilities Monitor, analyze and resolve incidents and service requests related to: Procurement and purchasing Supplier scheduling and material call-offs Inventory and stock management Goods receipt and goods issue Stock transfers and transfer postings Receiving and shipping Material master data Relevant sales and outbound processes Perform initial triage, assess business impact and assign tickets to the correct resolver group. Investigate transactional failures, stock inconsistencies, incorrect document statuses and movement errors. Resolve issues caused by missing or incorrect master data and configuration. Support routine operational requests and approved production-data corrections. Analyze failed MM-related IDocs and interfaces and coordinate technical issues with Integration and ABAP teams. Perform functional analysis for workflow, output and document-processing issues. Conduct root-cause analysis for recurring procurement, inventory, receiving or shipping incidents. Perform configuration analysis and eligible small configuration corrections through the approved change process. Reproduce issues in non-production environments and coordinate functional, regression and user-acceptance testing. Support month-end processing and other business-critical operational activities. Prepare structured handovers when issues require major development, design changes or specialist L3 support. Maintain functional runbooks, known-error records and knowledge articles. Required Skills And Experience Strong hands-on experience in SAP MM Purchasing and Inventory Management. Good understanding of material master, goods movements, stock transfers and logistics processes. Working knowledge of SAP Sales and Distribution processes relevant to shipping and outbound execution. Understanding of integration between MM, PP, EWM, Finance and external supplier systems…

View the full posting and apply