Salesforce Operations Manager

WHO WE ARE Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at http://www.seagullsoftware.com We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works. LOCATION This position may be performed remotely in the US from most states. Candidates must be authorized to work in the US and not require visa sponsorship. WHO YOU ARE You are an experienced Salesforce Operations/Administration Manager, comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of Salesforce projects. You enjoy day-to-day support of Salesforce users, handling troubleshooting and ad-hoc training. You have proven skills acting as liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact. WHAT YOU WILL DO As the Salesforce Operations Manager, you will ensure that Seagull gets the greatest value from our Salesforce CRM system, and all the applications that it integrates with. Salesforce functions as the system of record for client-facing teams within the company and is used to manage critical client data as well as day-to-day sales processes and workflows. You will: Manage all aspects of Salesforce operations, including: New user account setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Resolving user support tickets, troubleshooting, and supporting day-to-day business processes Monitoring and improving user adoption Optimizing workflows, dashboards, and reporting Assisting in training subject matter experts on the effective use of Salesforce Configuration changes, including (but not limited to) Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports Identifying and gathering requirements, translating into best practice and scalable solutions, with a focus on exceptional user experience Creating a platform roadmap and defining priorities with stakeholders Maintaining a detailed understanding of existing sales processes and identifying areas open to process improvement within the SFDC environment Liaising and owning the communication of any platform changes to end users and stakeholders Overseeing data management to improve Salesforce data quality, implementing rules and automation as needed Implementing new processes, educating sales operators and teams on utilizing the new tools and methods Developing and owning the onboarding and training of all new and ongoing Salesforce users Working with integrated applications, including Zendesk, Marketo, MuleSoft, JIRA WHAT WE REQUIRE Salesforce Certification as an Administrator or Advanced Administrator 5+ years of hands-on Salesforce administration/management experience…

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