Sales Support Specialist – Palmerston

As a Sales Support Specialist, you will play a key role in the daily operations of our office and assist customers at the parts counter. Your responsibilities will include inventory management, order processing, customer service, and supporting a smooth and efficient workplace environment. Key Responsibilities Parts Counter Operations Welcome and assist customers both in-person and over the phone with product inquiries and purchases. Efficiently handle customer orders, returns, and exchanges. Working independently / alone in the office Offer product recommendations and basic technical support as needed. Maintain clean and organized product displays and ensure sufficient stock levels. Process transactions, including handling cash and credit card payments. Respond to phone calls, emails, and walk-in inquiries promptly and professionally. Prepare and manage customer orders, purchase orders, and invoices. Coordinate the shipping and receiving of parts and materials. Support inventory tracking and restocking activities. Ensure all items are properly labeled and organized for easy identification. Sales Support Generate and maintain sales reports, quotations, and transaction records. Assist the sales team with administrative tasks including quoting and communication follow-ups. Collaborate with sub-distributors on quotes, reporting, and contract-related processes. Customer Service & Vendor Relations Build strong relationships with customers and vendors through consistent, high-quality service. Address customer concerns and resolve issues efficiently and professionally. Qualifications High school diploma or equivalent required; post-secondary education in business or a related field is a plus. Previous experience in sales support, customer service, or parts counter roles preferred. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Proficiency in office software (Microsoft Office, Google Workspace) and basic POS systems. Physical ability to lift up to 30 lbs. Familiarity with inventory and parts management systems is an asset. Why Join Us? Competitive salary and benefits package. Opportunity for career growth and development. Positive, supportive team environment. Name * Email * Message Upload your resume (.pdf) Close

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