Sales Specialist

About PakFactory PakFactory has spent over a decade as a design-led custom packaging partner to North American brands across apparel, beauty, food and beverage, and beyond. We're now at a genuine inflection point: transforming from a service business into a technology-powered platform. That means rebuilding our website, launching customer and vendor portals, and shipping AI products that change how packaging gets quoted, designed, and delivered. The Mission You will help drive new customer acquisition at PakFactory by managing sales opportunities from initial contact through sample, quote and first order. You’ll work with both inbound leads and outbound prospecting to develop new business and build customer relationships. Working closely with our design and supply chain teams, you’ll help customers find the right custom packaging solutions. Position Details Job Type: Full-time, Permanent Work Location: On-site at our office in Markham, ON Target Salary Range: $40,000 – $50,000 base + commission What You’ll Build & Own Respond to inbound inquiries and proactively engage prospective customers through outbound outreach. Identify customer needs, qualify opportunities and recommend suitable packaging solutions. Manage prospects through samples, quotes, follow-ups and closing. Build relationships with prospective customers and develop new business opportunities. Coordinate with design and supply chain teams to move orders forward and ensure a smooth customer experience. Maintain accurate lead, activity and pipeline information in Zoho CRM. Manage daily tasks, follow-ups and sales targets. Re-engage dormant opportunities and past customers. Take a proactive approach to identifying and developing new sales opportunities. Who You Are 1–3 years in B2B sales, inside sales, business development or a customer-facing role. A degree or diploma in business, marketing or a related field is preferred. Equivalent experience is welcome. Confident communicator with strong phone and written communication skills. Organized, accountable and consistent with follow-ups. Experience with CRM (Zoho is an asset). Competitive, resilient and comfortable with both inbound sales and outbound prospecting. Motivated by performance and earning commission. Works well with cross-functional teams and takes feedback well. Why PakFactory Join us as we evolve from a proven custom packaging partner into a scalable, technology-driven platform. Your work directly shapes our future systems, products, and customer experience. We value a hands-on, bias-to-action culture. You’ll have the ownership and trust to test new ideas, solve real problems, and see the immediate results of your contributions without corporate bureaucracy. Work alongside passionate problem-solvers across design, sales, operations, and technology who take pride in delivering exceptional work. Benefits & Work Conditions Extended Health, Dental, and Vision care Paid time off (PTO) and statutory holiday pay On-site parking Legal Eligibility: Must be legally authorized to work in Canada. Accessibility, Inclusion & AI Transparency PakFactory is an equal opportunity employer committed to diversity, equity, and inclusion. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please contact HR@pakfactory.com.

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