Sales & Reservations Manager - Canada - Mobility & Transportation
EVERECSales & Reservations Manager - Canada - Mobility & Transportation Location: Montreal, Canada Working Arrangement: Hybrid / 1–2 days in office Salary: DOE Languages: French & English essential Employment Type: Full-Time The Opportunity We’re working with a growing electric mobility company operating a large fleet of electric and hybrid vehicles for drivers through a flexible subscription model. They’re now looking for a hands-on Sales & Reservations Manager to lead their reservation centre and help turn customer enquiries into active subscriptions. The Role You’ll manage a team of four offshore sales agents and take ownership of the sales journey from initial enquiry through to vehicle delivery. This is a hands-on leadership position where you’ll be expected to coach the team, improve conversion and personally step in on more complex opportunities. Key responsibilities: Lead, coach and motivate a remote/offshore sales team Manage schedules, targets, coverage and daily priorities Run regular 1:1s, team huddles and onboarding Listen to calls and provide structured coaching and feedback Design and test new sales approaches, offers and follow-up strategies Develop and continuously improve sales scripts and processes Manage lead-handling rules and follow-up sequences Keep CRM pipelines and sales data accurate Handle complex sales, escalations and high-value customers Track conversion, lead volume, contact rates and agent performance Work with marketing and operations to improve sales performance and customer experience What we're looking for 5+ years' sales experience, including 2+ years managing a call centre or inside-sales team Experience managing remote or offshore teams Proven experience improving conversion through testing, coaching and process optimisation Comfortable with CRM systems and Excel/Google Sheets reporting Fluent in French and English, spoken and written Strong telephone sales and communication skills Calm, persuasive and customer-focused Nice to have Experience in car rental, leasing, mobility or subscription businesses Knowledge of the ride-hailing driver market, including Uber or Lyft Experience with call-quality or AI transcription tools This is an opportunity to take ownership of a growing sales function within the EV and mobility sector, with significant scope to improve the sales process, develop a team and directly influence conversion and revenue. If interested, please apply directly or email your resume to katie.rafferty@everec.co.uk Responsable des ventes et des réservations – Canada – Mobilité & Transport Lieu : Montréal, Canada Mode de travail : Hybride / 1 à 2 jours au bureau Salaire : Selon expérience Langues : Français et anglais indispensables Type de contrat : Temps plein L’opportunité Nous collaborons avec une entreprise en pleine croissance dans le secteur de la mobilité électrique, qui exploite une importante flotte de véhicules électriques et hybrides proposés aux conducteurs via un modèle d’abonnement flexible. L’entreprise recherche actuellement un(e) Responsable des ventes et des réservations opérationnel(le) et orienté(e) résultats pour diriger son centre de réservation et contribuer à transformer les demandes des clients en abonnements actifs. Le rôle Vous superviserez une équipe de quatre agents commerciaux basés à distance et serez responsable du parcours commercial, de la première prise de contact jusqu’à la livraison du véhicule. Il s’agit d’un poste de management très opérationnel, dans lequel vous devrez accompagner et faire progresser l’équipe, améliorer les taux de conversion et intervenir directement sur les opportunités les plus complexes. Principales responsabilités Diriger, accompagner et motiver une équipe commerciale à distance Gérer les plannings, objectifs, couverture et priorités quotidiennes Organiser des points individuels, réunions d’équipe et intégrations des nouveaux collaborateurs Écouter les appels et fournir un coaching structuré et des retours réguliers Concevoi…