Sales Order Specialist

As the Associate Sales Order Specialist, you will: Order Management: Receive, review, and process customer orders accurately and efficiently, and ensure orders follow company specifications and requirements Verify order details, including product specifications, quantities, and delivery dates Coordination and Communication: Liaise with necessary teams (e.g. sales, production, logistics) to ensure orders are accurately submitted and fulfilled on time Detect, address, and resolve any order-related issues or discrepancies promptly Provide regular updates to customers and internal stakeholders on order status and any potential delays S&OP Support: Assist in the preparation and execution of the S&OP process, including data collection and analysis Collaborate with the S&OP team to align supply and demand forecasts with actual orders Participate in S&OP meetings and contribute to discussions on inventory management, production planning, and demand forecasting Data Management: Maintain accurate and up-to-date records of customer orders, inventory levels, and delivery schedules Generate and analyze reports to monitor order trends, identify potential issues, and support decision-making And Other duties may apply as assigned Qualifications Required: Associate’s degree or equivalent 1+ year experience in OEM supply chain 1+ year experience in managing order and shipment processes through ERP systems, or in S&OP, Demand Planning, or Order Desk functions Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and experience of managing ERP systems or other logistic/inventory management systems Firm understanding of S&OP processes and principles Excellent written/verbal communication and interpersonal skills Strong organization and problem-solving skills with attention to details Ability to work both independently and as part of a team in a fast-paced work environment, supporting after hours requests from various stakeholders located across different time zones to make on-time delivery. Preferred: Experience in manufacturing environments & OEM supply chain roles (S&OP, Demand Planning, Supply Planning) Bilingual in both English & Korean Benefits: Medical, dental, and vision insurance; 401(k) retirement plan; paid time off, paid sick leave, paid holiday; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms. Pay scale ($30 - $32)

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