Sales Order Entry & Customer Service Clerk (Mandarin Required)

Sales Order Entry & Customer Service Clerk (Mandarin Required) Company: AJ International Trading Location: Richmond Hill, ON Job Type: Full-time Schedule: 5–6 days per week, 11:00 AM – 7:00 PM Job Description AJ International Trading is an established food wholesale and distribution company located in Richmond Hill. We are seeking a reliable, detail-oriented and organized Sales Order Entry & Customer Service Clerk to join our team. The primary responsibilities include entering customer sales orders directly into QuickBooks, answering incoming phone calls, responding to customer inquiries, and supporting daily order processing operations. Responsibilities Accurately enter customer sales orders directly into QuickBooks. Answer incoming phone calls and respond to customer inquiries professionally. Assist customers with product information, pricing, order status and delivery inquiries. Verify product codes, quantities, prices and customer information to ensure order accuracy. Communicate with sales representatives and warehouse staff to coordinate order processing and fulfillment. Use Microsoft Excel to organize, update and maintain records. Resolve order discrepancies and follow up on customer requests. Perform general office and administrative duties as required. Requirements Fluent Mandarin Chinese (speaking and reading) – Required Proficiency in Microsoft Excel – Required Hands-on QuickBooks experience – Required Good English communication and reading skills. Previous experience in sales order entry or customer service preferred. Fast and accurate data entry skills. Strong attention to detail and organizational skills. Excellent telephone etiquette and customer service skills. Ability to multitask and work efficiently in a fast-paced environment. Reliable, responsible and able to work independently. Work Schedule 11:00 AM – 7:00 PM 5–6 days per week On-site position in Richmond Hill, Ontario How to Apply Please submit your resume through Indeed. Only shortlisted candidates will be contacted for an interview. Pay: From $18.00 per hour Expected hours: No less than 40.0 per week Work Location: In person

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