Sales & Operations Specialist

Position Overview UFS is seeking a highly motivated and results-driven Sales & Operations Specialist to oversee the full lifecycle of freight shipments—from prospecting and securing new customers to executing and managing loads through delivery. This role combines sales, account management, and operational execution, requiring someone who can build a book of business while ensuring best-in-class service. Key Responsibilities Sales & Business Development · Prospect and develop new shipper relationships through cold calling, email outreach, and networking · Build, manage, and grow a book of business · Identify opportunities within existing accounts to increase revenue · Understand customer supply chain needs and provide tailored logistics solutions Account Management · Serve as the primary point of contact for customers · Provide accurate and competitive rate quotes · Maintain strong relationships through consistent communication and service · Manage expectations and proactively communicate updates or issues Carrier Procurement · Source, vet, and develop relationships with reliable carriers · Negotiate rates to maximize profitability while ensuring service quality · Maintain a strong carrier network to support customer needs Operations & Execution · Manage shipments from pickup through delivery (cradle-to-grave) · Track and trace loads to ensure on-time performance · Troubleshoot and resolve service issues in real time · Ensure all load details are accurately entered and maintained in internal systems Financial & Performance Management · Maintain and grow load-level margins · Monitor profitability across accounts and lanes · Balance customer pricing with carrier costs to drive revenue growth Qualifications · High school diploma required; associate or bachelor’s degree preferred · 1+ years of freight brokerage, logistics, or supply chain experience preferred · Proven ability to develop and manage customer relationships · Strong negotiation and communication skills · Ability to work in a fast-paced, high-pressure environment · Strong problem-solving and decision-making abilities · Experience with TMS/CRM systems is a plus Key Skills & Competencies · Sales-driven with an entrepreneurial mindset · Strong organizational and multitasking abilities · High attention to detail and accountability · Resilient, competitive, and self-motivated · Ability to manage both relationships and operations effectively Compensation & Benefits · Competitive base salary + commission · Health, dental, and vision insurance · Paid time off and holidays · Career growth and advancement opportunities · Ongoing training and development Why UFS? · Opportunity to own both sales and operations for your accounts · High-growth environment with strong earning potential · Collaborative team with operational support · Ability to build a long-term book of business Pay: $50,000.00 - $70,000.00 per year Benefits: 401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: In person

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