Sales & Operations Manager – Commercial Boat Charter Fleet

Employment Type: Full-Time Location: Lahaina, Maui (Lahaina Harbor operations) Base Compensation: $80,000 Base Salary (Paid regularly throughout the year as a structured draw against commission) Total Earning Potential: $80,000+ with uncapped year-end commission growth About the Role: We are an established and growing commercial charter boat company operating a passenger fleet out of Lahaina. We are seeking an energetic, high-octane, and highly organized Sales & Operations Manager to drive our guest bookings, pioneer new business channels, and take command of our daily administrative backbone.This is a dynamic, dual-focus role. You are the growth engine and the central command center for our fleet. On the front lines, you will be the voice of our company—answering incoming calls, converting inquiries into ticket sales, and creatively building new partnerships to maximize vessel capacity. Behind the scenes, you will manage backend logistics, ensuring our payroll is executed, expenses are tracked, and our captains and crew are fully supported. Key Responsibilities: Sales & Booking Execution: Answer high-volume phone calls, handle incoming inquiries, and actively convert leads into confirmed ticket sales and private charters. Business Development: Actively think outside the box to identify and secure new business partnerships, group bookings, concierge accounts, and growth opportunities. Reservations & Scheduling: Master and optimize our primary booking engine, manage passenger manifests, and seamlessly coordinate vessel schedules. Financial Tracking: Execute company payroll and meticulously organize daily receipts, invoices, and expense records to hand off to our monthly accountant. Supply & Fleet Logistics: Coordinate the tracking, purchasing, and delivery of vital vessel supplies, safety gear, and operational provisions directly to the harbor. What We Are Looking For: Proven Sales & Hospitality Track Record: 2–3 years of experience in high-volume phone sales, hospitality management, or commercial marine operations. Growth Mindset: A creative, self-motivated closer who takes pride in filling boats and finding new ways to scale revenue. Tech-Savvy & Organized: Strong proficiency with modern booking software, reservation platforms, Excel, and payroll systems. Local Market Mastery: Deep understanding of Maui’s unique tourism market, harbor operations, and local vendor/concierge networks. Decisive Under Pressure: Ability to stay calm, professional, and solutions-oriented when handling fast-moving harbor logistics and guest needs. Compensation & Perks: Guaranteed Security: An $80,000 base draw ensures your baseline financial stability year-round, regardless of seasonal tourism dips. Uncapped Earning Potential: Tiered year-end sales commission (3.5% to 4% of fleet sales) rewards your direct sales impact. As you fill the boats and pass initial targets, your pay scales alongside company growth. True Partnership: A rare opportunity to bring your creative business ideas to life and be financially rewarded for the direct expansion of the fleet. Pay: $80,000.00 - $110,000.00 per year Benefits: Dental insurance Health insurance Paid time off Work from home Work Location: Hybrid remote in Lahaina, HI 96767

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