Objective
The Sales Operations Manager will own and build the systems, workflows, and processes that power our revenue engine. This is a hands-on role for someone who enjoys both designing scalable processes and executing the day-to-day administration that keeps our systems running smoothly.
You will operate as both a builder and operator, creating structures where it doesn’t exist while also rolling up your sleeves to manage the details. This role is ideal for someone who has worked in a growing organization and has owned end-to-end systems, rather than specializing in a single part of the process.
This position reports directly to the VP of Marketing and plays a key role in enabling a collaborative, high-performing go-to-market team.
Responsibilities
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Support and administer our core revenue systems (Salesforce, Salesloft, Active Campaign, etc.), including user setup, permissions, and ongoing maintenance
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Ensure data quality and system usability for frontline teams
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Support reporting and dashboard needs with a focus on enabling better execution and visibility
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Design, build, and continuously improve sales processes, workflows, and automations across the business
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Help operationalize go-to-market strategies through systems and process improvements
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Partner with Sales, Marketing, and Customer Success to translate business needs into practical, scalable systems and processes
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Travel may be needed as dictated by business needs.
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The position is onsite in our Indianapolis, IN location, with future telecommuting opportunities available
What This Role Looks Like
In a typical week, you might design a new lead routing workflow, onboard new users in Salesforce, clean up CRM data, improve an automation, and partner with leadership to streamlines how deals move through the pipeline.
Skills
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Comfortable working across both strategy and execution (you can design a workflow and also build it!)
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Practical problem solver, focused on solutions, not just analysis
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Strong communication skills with the ability to work cross-functionally
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Familiar with sales and marketing processes (pipeline stages, lead flow, customer journey)
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CPQ/CLM experience preferred (e.g. Revenue Cloud).
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Proficient with cloud-based collaboration tools, Office365 preferred.
Experience
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2+ years in sales operations, revenue operations, or CRM/system administration roles
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Experience owning and managing systems like Salesforce, ActiveCampaign and Zapier in a hands-on capacity
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Experience working in a growing or evolving organization where you’ve had to build or improve processes
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Familiarity with tools such as Salesforce, Salesloft, ActiveCampaign, Zapier or similar platforms
Benefits & Growth
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Competitive compensation model
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Continuous professional development and career pathing
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Generous benefit package designed to support you in work and in life.
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Flexible work environment, including access to multiple physical office locations to facilitate collaboration across the organization