Sales Operations Manager
KinaxisAbout Kinaxis
Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!
In 1984, we
...
started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location
This is a remote/hybrid position. You can work from home and be located anywhere in Canada. Please note if you are located in Ottawa, ON we work a hybrid schedule where you will work from our headquarters 3 days per week.
About The Team
The Regional Sales Operations Manager partners with Sales Leadership to drive pipeline execution, forecast discipline, and operational excellence across assigned North America territories. This role provides business insights, supports sales execution, and helps optimize pipeline performance to drive predictable revenue growth.
Reporting to the Director of Global Sales Operations, this position supports a subset of North America territories and works closely with Sales, Marketing, Analytics, and Operations teams.
What you will do
Sales Partnership, Forecasting & Pipeline Management
• Serve as the primary Sales Operations partner for assigned sales teams.
• Support forecast reviews, pipeline inspections, and business planning activities.
• Monitor pipeline health, opportunity progression, coverage, and forecast performance.
• Identify risks, gaps, and opportunities and provide recommendations to sales leadership.
• Support deal inspection and qualification review processes.
Sales Performance & Business Insights
• Develop reporting and analysis to support pipeline reviews, forecast discussions, QBRs, and performance management.
• Provide insights into territory performance, productivity metrics, conversion rates, and pipeline trends.
• Translate data into actionable recommendations that help improve sales results.
Pipeline Generation & Funnel Performance
• Partner with Marketing, Business Development, and Sales teams to support pipeline generation initiatives.
• Monitor campaign follow-up, lead conversion, and opportunity creation.
• Analyze funnel performance from MQL through opportunity creation and progression.
• Provide feedback on lead quality, targeting effectiveness, and conversion challenges.
Sales Process, CRM & Operational Excellence
• Promote adoption of sales processes, methodologies, and best practices.
• Support compliance with forecasting standards, opportunity management requirements, and stage exit criteria.
• Monitor CRM data quality and opportunity hygiene to ensure reliable reporting and decision-making.
• Support territory planning, account alignment, and operational improvement initiatives.
Cross-Functional Collaboration
• Partner closely with Sales, Marketing, Sales Analytics, and Sales Operations teams.
• Support process improvement initiatives, system enhancements, and productivity programs.
• Contribute to t